Led initiatives to enhance customer satisfaction in call center environments. Managed high-volume call operations, ensuring timely resolution of customer concerns. Fostered a culture of confidentiality and compliance among team members.
Overview
7
7
years of professional experience
Work History
Bilingual Customer Service Representative
Social Security Administration
01.2024 - Current
Handle high-volume inbound calls assisting customers with applications, renewals, and eligibility
Provide accurate coverage information while maintaining confidentiality and compliance
Insurance Claims Representative
06.2024 - 07.2024
Filed and processed insurance claims and calculated payment amounts
Assisted customers with denied claims and appeals
Customer Service Specialist
Axion Call Center LLC
06.2022 - 12.2023
Verified UnitedHealthcare insurance eligibility and benefits
Managed inbound and outbound calls while meeting performance metrics
Customer Service Representative / Medical Records Specialist
Aston Carter (Contract)
07.2021 - 11.2021
Managed medical records and handled high-volume calls while ensuring HIPAA compliance
Customer Service Representative
Aerotek (Excellus Contractor)
09.2018 - 03.2019
Processed insurance payments and explained billing statements and benefits
Education
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Monroe Community College (MCC), Brighton Campus
High School Diploma - undefined
Northeast College Prep
01.2015
Skills
Customer Care & Call Center Support
High-Volume Inbound/Outbound Calls
Conflict Resolution
Insurance Verification & Claims Support
HIPAA Compliance
Data Entry & Documentation
Time Management & Multitasking
Bilingual (English & Spanish)
Timeline
Insurance Claims Representative
06.2024 - 07.2024
Bilingual Customer Service Representative
Social Security Administration
01.2024 - Current
Customer Service Specialist
Axion Call Center LLC
06.2022 - 12.2023
Customer Service Representative / Medical Records Specialist
Bilingual Customer Service Representative at Advance Call Center TechnologiesBilingual Customer Service Representative at Advance Call Center Technologies