Summary
Overview
Work History
Education
Skills
Timeline
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ENILEIKA GUTIERREZ

Riverdale,USA

Summary

Led initiatives to enhance customer satisfaction in call center environments. Managed high-volume call operations, ensuring timely resolution of customer concerns. Fostered a culture of confidentiality and compliance among team members.

Overview

7
7
years of professional experience

Work History

Bilingual Customer Service Representative

Social Security Administration
01.2024 - Current
  • Handle high-volume inbound calls assisting customers with applications, renewals, and eligibility
  • Provide accurate coverage information while maintaining confidentiality and compliance

Insurance Claims Representative
06.2024 - 07.2024
  • Filed and processed insurance claims and calculated payment amounts
  • Assisted customers with denied claims and appeals

Customer Service Specialist

Axion Call Center LLC
06.2022 - 12.2023
  • Verified UnitedHealthcare insurance eligibility and benefits
  • Managed inbound and outbound calls while meeting performance metrics

Customer Service Representative / Medical Records Specialist

Aston Carter (Contract)
07.2021 - 11.2021
  • Managed medical records and handled high-volume calls while ensuring HIPAA compliance

Customer Service Representative

Aerotek (Excellus Contractor)
09.2018 - 03.2019
  • Processed insurance payments and explained billing statements and benefits

Education

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Monroe Community College (MCC), Brighton Campus

High School Diploma - undefined

Northeast College Prep
01.2015

Skills

  • Customer Care & Call Center Support
  • High-Volume Inbound/Outbound Calls
  • Conflict Resolution
  • Insurance Verification & Claims Support
  • HIPAA Compliance
  • Data Entry & Documentation
  • Time Management & Multitasking
  • Bilingual (English & Spanish)

Timeline

Insurance Claims Representative
06.2024 - 07.2024

Bilingual Customer Service Representative

Social Security Administration
01.2024 - Current

Customer Service Specialist

Axion Call Center LLC
06.2022 - 12.2023

Customer Service Representative / Medical Records Specialist

Aston Carter (Contract)
07.2021 - 11.2021

Customer Service Representative

Aerotek (Excellus Contractor)
09.2018 - 03.2019

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Monroe Community College (MCC), Brighton Campus

High School Diploma - undefined

Northeast College Prep
ENILEIKA GUTIERREZ