Enilse Leite
San Diego,CA
Summary
Dynamic and compassionate professional with extensive experience in customer service roles, notably with Varig Airlines.
Demonstrated ability to resolve conflicts and manage emergencies, showcasing strong problem-solving and multitasking skills. Achieved high customer satisfaction through empathetic service and efficient time management. Excel in environments requiring flexibility and a strong ethical foundation.
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
38
38
years of professional experience
Work History
Caregiver
Accent Care
12.2023 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Caregiver
Right At Home
10.2017 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Representative
KODAK
01.2008 - 12.2008
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Flight Attendant
VARIG Airlines SA
10.1986 - 12.2006
- Resolved passenger conflicts and medical emergencies during flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Used excellent customer service skills in addressing passengers' needs.
Education
Master Of Accouting - Accounting
SDUIS - San Diego University For Integrative Studi
San Diego, CA12.2013
Bennett University
Rio De Janeiro, Brazil12.1997
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Multitasking and organization
- Strong ethics
- Flexible schedule and availability
Languages
Spanish
Native or Bilingual
Potuguese
Native or Bilingual
Italian
Professional Working
Timeline
Caregiver
Accent Care
12.2023 - Current
Caregiver
Right At Home
10.2017 - Current
Customer Service Representative
KODAK
01.2008 - 12.2008
Flight Attendant
VARIG Airlines SA
10.1986 - 12.2006
Master Of Accouting - Accounting
SDUIS - San Diego University For Integrative Studi
Bennett University
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