Eniola Akinyemi

Data entry

skills

SAP (basic functional knowledge).

Sales force (basic functional knowledge).

Order processing.

Customer communication.

• Accurately processed customer orders using the SAP system, ensuring timely and error-free data entry.
• Tracked order status and delivery schedules through SAP to maintain up-to-date records and ensure customer satisfaction.
• Generated and sent invoices to clients in accordance with the company's protocol.
• Utilized Salesforce for customer communication, including responding to queries and managing inquiries.
• Supported the sales and operations teams by providing reliable data and status updates on ongoing orders.
• Assisted in resolving discrepancies between orders, deliveries, and invoicing by coordinating with internal departments.
• Performed data entry tasks as required.
• Performed data entry tasks for client records management.
• Performed data entry tasks accurately within established timelines.
• Verified accuracy of data entry in various databases.
• Performed data entry for new accounts and transactions.
• Assisted with data entry and filing of documents.
• Processed health risk appraisals through accurate data entry.

• Maintain strong financial regulatory knowledge, such as REGE REGZ.
• Issue provisional credit, process PC reversal, and send letters/correspondence to clients, e.g., PC letters and final letters RFI using VRO and Pulse Discovery.
• Prepares, researches, and/or reviews ATM and Visa debit card claims, ensuring all disputes are processed in compliance with Veritex Community Bank's policies and procedures, Visa, and federal regulations.
• Facilitated the resolution of any issues that arose during the transaction process.
• Process debit and credit adjustments to cardholders as requested by the terminal due to discrepancies.
• Process cardholder chargebacks to the merchant with supporting documentation and exhibits. Responds to each phase of the chargeback process, including representments, pre-arbitrations, arbitrations, and compliance filings.
• Process network kills for various transactions, including but not limited to failed reversals.
• Process networks re-presentation within the network timeframes. Attach extra documents needed in the case of duplicates, or a balance sheet if you are unable to determine the amount dispensed.
• Process and attempt in good faith to resolve the cardholder dispute, and ensure the company does not incur a loss.
• Process a manual representment if needed, and ensure funds are disbursed to proper parties.
• The ability to process Mastercard representment requires checking for documents waiting to be uploaded daily, and adding extra documentation for duplicates or if a balance sheet is required. Make sure the before and after journals are successful financial transactions.
• Ability to determine the validity of journals sent for representments, and preparation of journals for representments at due time.
• The ability to determine approvals, research for any extra documents needed before making a request to the account managers for representment.
• Determine the appropriate routing network for each dispute, and ensure they are valid for representment.
• Work on PNC Research for different networks, including but not limited to Fiserv, NYCE, VISA, PULSE, Mastercard, and CU24.
• Processing of PULSE representments at the appropriate time to avoid write-offs.
• Processing FISERV representments at the appropriate time to avoid write-offs.
• Processing NYCE representments at the appropriate time to avoid write-offs.
• Processing VISA representments at the appropriate time to avoid write-offs.
• Processing SHAZAM representations at the appropriate time to avoid write-offs.
• Processing Mastercard representments at the appropriate time to avoid write-offs.
• Investigated a disputed credit or debit card transaction.
• Identified fraud and reported suspected cases to the appropriate contact.
• Reduced financial discrepancies, effectively reconciling bank accounts, and organizing information into accounting software.
• Work with the reconciliation and settlement department to settle terminal owners.
• Created a detailed expense report to facilitate reimbursement for business expenses incurred.
• Reconciled company bank, credit card, and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
• Research invalid chargebacks.

• Responsible for processing incoming ATM and Visa debit card disputes, fraud claims, in compliance with Regulation E, Visa, and Mastercard network requirements.
• Process cardholder chargebacks to merchants with supporting documentation and exhibits.
• Responds to each phase of the dispute process, including chargebacks, representments, pre-arbitrations, arbitrations, and compliance filings.
• Process acquirer adjustments and pre-arbitrations within timeframes.
• Issue provisional credits, process PC reversals, and send letters/correspondence to clients, e.g. PC letters, final letters, RFI, etc.
• Responds to ATM/Debit Card inquiries, disputes, and monetary adjustments using Card Solutions, Mastercard Connect, and Visa Resolve Online (VROL), in addition to core banking systems.
• Prepares, researches, and reviews ATM and Visa debit card claims, ensuring all disputes are processed in compliance with the bank’s policies and procedures, network, and federal regulations.
• Manage daily inbound and outbound chargeback cases across multiple card brands, ensuring resolution within compliance deadlines.
• Investigate transaction disputes by gathering relevant evidence and preparing representments.
• Collaborate with fraud, compliance, and customer service teams to resolve complex cases.
• Prepares cardholder dispute status notification letters while maintaining a database and balancing general ledgers daily.
• Handles outbound and inbound fraud detection calls to protect clients against fraud. Reviews, identifies, and verifies suspicious transactions with clients while effectively listening, connecting, and empathizing with clients who are victims of fraud.
• Responds to all credit card inquiries, maintenance requests, and performs new card upload tasks, as well as all maintenance requests.
• Performs research on credit cards, as requested by the client, in a timely manner and accurately.
• Advocate for clients, and identify all viable solutions to remedy claims in the client’s favor, with minimal losses to the Bank.
• Responds to a high volume of phone calls, emails, secure messages, and written requests for dispute services.
• Responsible for processing new credit card applications, maintaining existing credit card relationships, researching transactions for clients, and posting rewards to client accounts.

• Offered support and assistance to community members.
• Assisted with fundraising efforts and bidding for government contracts, including event planning and donor outreach.
• Made referrals to utilize community resources for residents' needs.
• Participated in team-building exercises to strengthen relationships among volunteers.
• Provided guidance and support to fellow volunteers during their shifts.
• Greeted guests, managed registration tables, and provided event information.
• Coordinated with vendors and volunteers to ensure smooth operations.
• Contributed to post-event clean-up and feedback sessions.

• Gather and document medical evidence: Collect and organize client medical information, identify potentially overlooked or underdiagnosed conditions, and document evidence for disability claims.
• Provide tailored medical evidence packets: Create comprehensive medical evidence packets specific to a client's condition to support their case.
• Ensure accurate representation of medical conditions: Help ensure that medical evidence accurately portrays the client's condition for decision-makers.
• Identify overlooked conditions: Specialize in finding potential current and future medical conditions that may have been previously missed.
Support clients through the process: Offer personal and empathetic assistance to clients navigating the disability benefits process.
Use medical knowledge and documentation expertise: Apply medical knowledge and documentation skills to strengthen disability claims.

• Company Overview: ISON BPO is part of the US $14.4 billion Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the financial industry. ISON BPO has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers.
• Answer questions about account types and banking products, money market accounts, loans and credit cards.
• Check on the status of customer accounts and track checks and payments.
• Review and explain account charges.
• Assist banking customers who are victims of fraud, theft or identity theft.
• Assist customers with replacing lost or stolen credit or debit cards.
• Assist with address change and personal information updates.
• Opens new accounts, helps customers with further products or assistance.
• Take customer queries and resolve them in line with Customer Service procedures.
• Ensure that the quality of the calls follows predefined parameters.
• Log queries into appropriate portals.
• Provide the relevant process reports on a daily basis.
• Ensure adherence to established attendance schedules.
• Escalate issues to appropriate departments for resolution.
• Educate Customers on various company’s products and promotions.
• Perform client related functions as requested, general filing, and special project work.
• Promote the company's image through customer service.
• Provide process training to new team members to facilitate their levels of performance-mentor/ mentee relationship.
• ISON BPO is part of the US $14.4 billion Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the financial industry. ISON BPO has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers.