Eniola Balogun
Richmond
Summary
Customer-focused Front End Supervisor with 3 years of experience overseeing daily front-end operations, supervising staff, and delivering exceptional customer service. Proven ability to lead teams, manage cash controls, resolve customer issues, and support store leadership in meeting operational and sales goals. Seeking supervisory or management roles with growth opportunities.
Overview
3
3
years of professional experience
Work History
Customer Service Associate / Cashier
Fiesta
09.2022 - 02.2024
- Delivered fast, friendly, and accurate service to customers in a high-volume retail environment.
- Operated POS systems, processed transactions, returns, and exchanges efficiently.
- Assisted with front-end merchandising, cleanliness, and queue management.
- Supported supervisors with opening/closing procedures and shift transitions.
- Recognized for reliability, teamwork, and leadership potential.
- Reduced wait times through improved scheduling and lane management.
- Selected to train new hires and mentor junior associates.
Front End Supervisor
Fiesta Mart
Houston
02.2024 - Current
- Supervised daily front-end operations including cashiers, customer service desk.
- Led and supported a team of 20 associates, ensuring coverage, productivity, and service standards.
- Managed cash handling procedures, tills, deposits, and daily reconciliation with 100% accuracy.
- Resolved customer concerns and escalations professionally, improving customer satisfaction.
- Trained and onboarded new employees on POS systems, policies, and customer service expectations.
- Coordinated schedules and breaks to maintain efficient staffing levels during peak hours.
- Enforced company policies, safety standards, and loss prevention practices.
- Communicated regularly with store management to report issues, performance, and improvement opportunities.
Education
Associate of Science - Biology
Houston City College
Houston08-2026
High School Diploma -
Kings And Queens College
06-2022
Skills
- Team Leadership & Development
- Conflict management
- Listening skills
- Refunds processing
- Administrative skills
- Problem-solving skills
- Cash handling accuracy
- Operations & Process Improvement
- Sales Growth & Revenue Optimization
- Budgeting & P&L Management
- Inventory & Supply Chain Control
- Customer Experience Management
- Performance Metrics & KPIs
- Hiring, Training & Coaching
- Loss Prevention & Compliance
- Cross-Functional Collaboration
- Multitasking and prioritizing
- Basic mathematics
Additional Information
Flexible schedule and multi-location management experience, Strong communication and conflict-resolution skills, Willing to relocate or travel for leadership opportunities
Technology Systems
- POS & Retail Management Systems
- Inventory & Workforce Management Software
- Microsoft Office / Google Workspace
Leadership Management Achievements
- Recognized for reliability, teamwork, and leadership potential.
- Reduced wait times through improved scheduling and lane management.
- Selected to train new hires and mentor junior associates.
Timeline
Front End Supervisor
Fiesta Mart
02.2024 - Current
Customer Service Associate / Cashier
Fiesta
09.2022 - 02.2024
Associate of Science - Biology
Houston City College
High School Diploma -
Kings And Queens College