Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Enis Velia

New York

Summary

Dynamic restaurant server with a proven track record at Benjamin Steakhouse, excelling in customer satisfaction and team collaboration. Adept at enhancing guest experiences through proactive service and effective communication. Recognized for maintaining high standards of dining area cleanliness and promoting safe food handling practices, ensuring a welcoming environment for all patrons.

Overview

3
3
years of professional experience

Work History

Restaurant Server

Benjamin Steakhouse
04.2024 - Current
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.

Restaurant Server

Fino Restaurant
12.2021 - 04.2024
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Cultivated warm relationships with regular customers.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Processed orders and sent to kitchen employees for preparation.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

Business Administration

Haxhi Zeka
Kosovo , Peja
06.2014

Skills

  • Customer satisfaction
  • Order taking
  • Organization
  • Guest service
  • Dining area maintenance
  • Allergy awareness
  • High volume dining
  • Safe food handling
  • Service prioritization
  • Quality control
  • Professional appearance
  • Relationship management
  • Menu presentation
  • Guest relations management
  • Team collaboration
  • Adaptability and flexibility
  • Task prioritization
  • Kitchen coordination
  • Hospitality and accommodation
  • Tray balancing techniques
  • Exceptional customer service
  • Food running
  • Sales expertise
  • Food delivery
  • Sales techniques
  • Guest seating
  • Table setting knowledge
  • Food sales and promotion

Languages

Albanian, English, Croatian, Turkish
Full Professional

Timeline

Restaurant Server

Benjamin Steakhouse
04.2024 - Current

Restaurant Server

Fino Restaurant
12.2021 - 04.2024

Business Administration

Haxhi Zeka

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Enis Velia