Enisha Taylor
Pearland,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Providing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Summer Research Intern
Texas Southern University, Department of Chemistry
06.2021 - 08.2023
- Modeling of Atmospheric Processes (CMAP)
- A Research Development and Partnership Pilot (RDPP) Proposal
- Computer Programming that includes code development and software architecture skills.
- Organize and prepare samples.
- Problem solving complex chemical problems.
- Mentoring high school students and guiding the students' research projects.
- Logging data results in Microsoft Excel.
- Studying and researching peer-reviewed journals.
- Completed research, compiled data, and assisted in timely reporting.
Business Service Specialist
Concentrix
05.2021 - 12.2021
- Acknowledged and assisted with customer care and problem solving.
- Modified and escalated customer complaints when necessary.
- Responded promptly to customer inquiries.
- Communicated with customers through various channels.
- Received and responded to multiple live chats.
- Advocate for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Registered Dental Assistant
Nursing Homes And Dental Offices
07.2017 - 05.2019
- Performing routine dental cleanings.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisting the dentist with complex dental procedures under the supervision of a licensed dentist.
- Scheduling appointments and updating patient records.
- Advising patients on recommended oral hygiene.
Education
Bachelor of Science in Chemistry -
Texas Southern University
Houston, Texas05.2023
Skills
- Microsoft Office Suite (Word, PowerPoint, Access, Excel) & social media
- Research
- Data Integrity
- Multitasking and Organization
- Time Management
- Recordkeeping
- Teamwork and Collaboration
- Attention to Detail
- Product Knowledge
- Complaint Resolution
- Account Updating
- Client Relations
Leadership Experience
- Miss Sophomore, Texas Southern University Royal Court, 2020-2021, Served as the Sophomore class representative., Planned and implemented on campus events., Hosted annual food can drive on campus., Assisted with voter registration drive., Welcomed incoming freshman to campus and assisted with freshman move in.
- Thomas F. Freeman Honors College, Texas Southern University, 2019-2021, Member
- Collegiate 100, Texas Southern University, 2019-2021, General Body Member
Awards Scholarships
- Outstanding Undergraduate Chemistry Student, Texas Southern University, 04/2023
- Dean's List Recipient, Texas Southern University, 08/2020 - 08/2021
Community Service Activities
Texas Southern University, Houston, Texas, Houston Food Bank, Volunteer, Collegiate 100- Annual Thanksgiving Drive, Participant, 08/2021
Research
Department of Chemistry, Texas Southern University, Houston, Texas, Laboratory Assistant, Cell Biology Lab- Studied several microscopy topics and cells' physiological properties., Educated in various types of blotting, polymerase chain reaction (PCR), and chromatography., Quantitative Analysis- Determined amounts of chemical substances that may be contained in a wide variety of samples., Human Anatomy Lab- Applied knowledge of human body from lecture to examine, identify, and dissect structures., Physical Chemistry Lab- Utilized mass spectrometers and electron microscopes to analyze materials, develop theories and methodologies., Inorganic Lab- Synthesized carbon-based structures to provide insight of how chemical reactions occur.
Projects
How Hormones Can Influence Women's Health, 04/2023 CRAG Hemlock, 11/2021 Malaria (Plasmodium infection), 04/2021 The Chemistry of Allergies, 04/2021 Hand, Foot, and Mouth Disease, 03/2020
Timeline
Summer Research Intern
Texas Southern University, Department of Chemistry
06.2021 - 08.2023
Business Service Specialist
Concentrix
05.2021 - 12.2021
Registered Dental Assistant
Nursing Homes And Dental Offices
07.2017 - 05.2019
Bachelor of Science in Chemistry -
Texas Southern University
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