Enith Mata
Wauchula,FL
Summary
Professional with a strong background in retail management, ready to drive operational success. Experienced in operational control, staff training, and customer service excellence. Possesses expertise in management oversight, employee development, and delivering outstanding customer experiences. Recognized for fostering collaboration, adapting to change, and delivering measurable results. Skilled in optimizing processes, managing budgets, and leading teams to consistently exceed targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Operations Manager
Crews Bank & Trust
03.2019 - Current
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support to staff members.
- Oversaw all aspects of the bank operations, ensuring consistent compliance with company policies and industry regulations.
- Conducted performance evaluations for staff members, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate of Science - Accounting Technology
South Florida State College
Avon Park, FL12-2022
Skills
Leadership & Team Development: Proven ability to lead, mentor, and motivate banking teams to exceed performance goals and deliver exceptional service
Financial Acumen:Strong knowledge of banking operations, financial analysis, and the impact of operational decisions on profitability and growth
Customer Experience Management: Dedicated to fostering a customer-first culture, resolving escalated concerns, and strengthening long-term client relationships
Operational Management:Experienced in overseeing daily branch operations, ensuring adherence to bank policies, procedures, and internal controls
Risk & Compliance Oversight: Skilled in identifying, assessing, and mitigating risk to protect the bank’s stability, ensure compliance with regulatory requirements, and support sustainable profitability
Bilingual Communication: Fluent in English and Spanish, with the ability to read, write, and speak both languages to effectively serve diverse client bases and strengthen community relationships
Technology Proficiency:Advanced skills in Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams)
QuickBooks Expertise:9 years of experience balancing and reconciling business accounts using Online QuickBooks
Certification
Associate in Science Accounting Technology.
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Retail Operations Manager
Crews Bank & Trust
03.2019 - Current
Associate of Science - Accounting Technology
South Florida State College
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