Enithe Stacy Jean
Naples,FL
Summary
Motivated individual with a strong background in hospitality and customer service, offering comprehensive experience in front desk operations, guest relations, and team leadership. Proven ability to manage day-to-day operations, train and guide staff, and ensure exceptional guest experiences. Bilingual in Haitian Creole and French, with a passion for delivering excellent service in diverse environments. Currently pursuing a degree in Healthcare Services Administration to further enhance organizational and managerial skills.
Overview
6
6
years of professional experience
Work History
Front Desk/Houskeeping Supervisor
Staybridge Suites Hotel
Naples, FL
05.2022 - Current
- Developed strategies to improve team performance and productivity.
- Coordinate with other departments to address, guest needs promptly and efficiently, and also manage and train staff, fostering, a positive and efficient team environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Private Home Caregiver
Private Family Client
Bonita Springs, FL
06.2019 - 05.2022
- Assisted with meal preparation according to dietary restrictions and preferences.
- Built strong and trusting rapport with clients and loved ones.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Supported bathing, dressing and personal care needs.
- Assisted clients with maintaining good personal hygiene.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Front Desk Agent
Hampton Inn By Hilton
Bonita Springs, FL
12.2021 - 04.2022
- Inputted guest information into computer system accurately and securely.
- Addressed customer needs in a timely manner.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Kept accurate records of guest transactions.
- Assisted with check-in and check-out procedures for guests.
- Scheduled reservations for groups and special events.
- Answered phones, responded to inquiries, and took messages.
Front Desk Agent
La Quinta Inn & Suites
Naples, FL
08.2020 - 01.2022
- Addressed customer needs in a timely manner.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Computed bills, collected payments and made change for guests.
- Verified accuracy of room rates and other charges during check-in process.
Restaurant Hostess
Cheesecake Factory Inc
Naples, FL
03.2021 - 10.2021
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and sat customers at tables or in waiting areas.
Shift Leader
Tropical Smoothie
Bonita Springs, FL
11.2018 - 02.2020
- Maintained cleanliness and organization of the work area to uphold company standards.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Implemented strategies to increase sales and improve service quality.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
GED -
Lorenzo Walker
Naples, FL05-2018
Some College (No Degree) - Nursing
Rasmussen University
Fort Myers, FLAssociate of Arts - Health Administration
Keiser University
Fort Lauderdale, FLSkills
- Goal oriented
- Department organization
- Decision-making
- Attention to detail
- Quality control
- Policy enforcement
- Policy and procedure development
- Customer service
- Verbal and written communication
- Analytical thinking
- Customer satisfaction measurement
- Money handling
- Service upselling
- Multitasking and organization
- Professional telephone demeanor
- Data entry
- Multilingual expertise
- Empathy and patience
- Problem-solving
Timeline
Front Desk/Houskeeping Supervisor
Staybridge Suites Hotel
05.2022 - Current
Front Desk Agent
Hampton Inn By Hilton
12.2021 - 04.2022
Restaurant Hostess
Cheesecake Factory Inc
03.2021 - 10.2021
Front Desk Agent
La Quinta Inn & Suites
08.2020 - 01.2022
Private Home Caregiver
Private Family Client
06.2019 - 05.2022
Shift Leader
Tropical Smoothie
11.2018 - 02.2020
GED -
Lorenzo Walker
Some College (No Degree) - Nursing
Rasmussen University
Associate of Arts - Health Administration
Keiser University
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