Enithe Stacy Jean
Naples,FL
Summary
Motivated individual with a strong background in hospitality and customer service, offering comprehensive experience in front desk operations, guest relations, and team leadership. Proven ability to manage day-to-day operations, train and guide staff, and ensure exceptional guest experiences. Bilingual in Haitian Creole and French, with a passion for delivering excellent service in diverse environments. Graduated with a degree in Healthcare Services Administration and eager to apply this knowledge while bringing strong organizational and managerial skills to the field.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Front Desk/Houskeeping Supervisor
Staybridge Suites Hotel
Naples, FL
05.2022 - Current
- Developed strategies to improve team performance and productivity.
- Coordinate with other departments to address, guest needs promptly and efficiently, and also manage and train staff, fostering, a positive and efficient team environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Private Home Caregiver
Private Family Client
Bonita Springs, FL
06.2019 - 05.2022
- Assisted with meal preparation according to dietary restrictions and preferences.
- Built strong and trusting rapport with clients and loved ones.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Supported bathing, dressing and personal care needs.
- Assisted clients with maintaining good personal hygiene.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Front Desk Agent
La Quinta Inn & Suites
Naples, FL
08.2020 - 01.2022
- Addressed customer needs in a timely manner.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Computed bills, collected payments and made change for guests.
- Verified accuracy of room rates and other charges during check-in process.
Education
Health Services Administration - Health Administration
Keiser University
Naples, FL 08.2023 - 08.2025
Skills
- Goal oriented
- Department organization
- Decision-making
- Attention to detail
- Quality control
- Policy enforcement
- Policy and procedure development
- Customer service
- Verbal and written communication
- Analytical thinking
- Customer satisfaction measurement
- Money handling
- Service upselling
- Multitasking and organization
- Professional telephone demeanor
- Data entry
- Multilingual expertise
- Empathy and patience
- Problem-solving
Timeline
Health Services Administration - Health Administration
Keiser University
08.2023 - 08.2025
Front Desk/Houskeeping Supervisor
Staybridge Suites Hotel
05.2022 - Current
Front Desk Agent
La Quinta Inn & Suites
08.2020 - 01.2022
Private Home Caregiver
Private Family Client
06.2019 - 05.2022