Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eniyah Holmes

Phoenix ,AZ

Summary

Proactive and results-oriented professional with

experience at McDonald's Fast Food Restaurant,

where I excelled in training and mentoring, alongside

enhancing customer service. Demonstrated ability in

food handling and fostering teamwork, significantly

improving team performance and customer

satisfaction. Adept at identifying and implementing

process improvements, showcasing a commitment

to excellence and a continuous willingness to learn.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald's Restaurant
11.2023 - 09.2024
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Followed protocols and procedures to perform tasks quickly and minimize mistakes.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Maintained current knowledge of all team position requirements.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Provided coaching and mentoring to employees.
  • Set positive example for team members by providing high-quality, efficient service.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety, and performance requirements.

Crew Member

McDonald's Restaurant
08.2023 - 09.2024
  • Addressed and resolved customer complaints in polite and professional manner.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained productive, efficient approach to all tasks.
    Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

Bachelor of Arts - Legal Studies

Grand Canyon University
Phoenix, AZ
04-2027

High School Diploma -

Valley Vista High School
Surprise, AZ
05-2024

Skills

  • Cleaning
  • Customer service
  • Flexible schedule
  • Food handling
  • Following instructions
  • Hospitality and accommodation
  • Money handling
  • Positive attitude
  • Safety awareness
  • Teamwork and collaboration
  • Training and mentoring
  • Willingness to learn

Certification

  • [Employee of the Month] [G.L.C. Restaurants, Inc.] [2023, November]

Languages

American Sign Lanuage
Limited Working
English
Native or Bilingual
Spanish
Limited Working

Timeline

Crew Trainer

McDonald's Restaurant
11.2023 - 09.2024

Crew Member

McDonald's Restaurant
08.2023 - 09.2024

Bachelor of Arts - Legal Studies

Grand Canyon University

High School Diploma -

Valley Vista High School

Similar Profiles

CREATE PROFILE
Eniyah Holmes