Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Eniyah Medina

Kissimmee,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Call Center Representative

Spectrum
08.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Manager

Finish Line
02.2019 - 08.2024
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Head Hostess

Delmonicos Italian Steakhouse
05.2018 - 07.2023
  • Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.

Education

Associate of Arts - Psychology

Valencia
Orlando
12.2024

High School Diploma -

Dr.Philips
Orlando, FL
05.2018

Skills

  • Quality Assurance
  • Call Control
  • Customer Service
  • Data Entry
  • Customer Relationship Management
  • Payment Processing
  • Training Experience
  • Customer Communications
  • Account Management
  • Cash Handling
  • Product Knowledge
  • Decision Making

Certification

Microsoft

Timeline

Call Center Representative

Spectrum
08.2023 - Current

Manager

Finish Line
02.2019 - 08.2024

Head Hostess

Delmonicos Italian Steakhouse
05.2018 - 07.2023

Associate of Arts - Psychology

Valencia

High School Diploma -

Dr.Philips

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Eniyah Medina