E'niyah Snow
Houston,TX
Summary
Responsible, Organized, and dependable candidate eager to provide safe and efficient patient care. Strong knowledge of sterilization methods, safety protocols and equipment care. Knowledgeable in inventory control and recordkeeping. Reliable and dedicated to providing superior customer service. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
Memorial Hermann Hospital
08.2023 - 01.2024
- Proven ability to learn quickly and adapt to new situations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Collected and transported specimens to prepare for lab testing.
- Fostered positive relationships with patients and their families by providing emotional support and addressing concerns in a timely manner.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Customer Service Representative
Aetna
04.2022 - 04.2023
- Delivered prompt service to prioritize customer needs.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Medication Aide
Sagora Senior Living
08.2020 - 03.2022
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Streamlined communication between healthcare providers and pharmacists, ensuring accuracy in both prescription orders and dosage instructions.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Monitored patient responses to medication to report adverse reactions quickly.
- Safeguarded patients from potential drug interactions by carefully reviewing their medical histories before administering any new medications.
Patient Care Technician
Oschner Medical Center
08.2019 - 08.2020
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
Associate of Applied Science - Sterile Processing Technology
Penn Foster College
Scottsdale, AZ05.2024
High School Diploma -
Cy-Fair High School
Cypress, TX05.2019
Skills
- Microbiology Knowledge
- Medical Terminology Knowledge
- Certified in CPR/AED
- Strong Work Ethic
- Self-Driven and Motivated
- Problem-Solving
- Knowledge Of Decontamination procedures
- Surgical Instrument Knowledge
Timeline
Patient Care Technician
Memorial Hermann Hospital
08.2023 - 01.2024
Customer Service Representative
Aetna
04.2022 - 04.2023
Medication Aide
Sagora Senior Living
08.2020 - 03.2022
Patient Care Technician
Oschner Medical Center
08.2019 - 08.2020
Associate of Applied Science - Sterile Processing Technology
Penn Foster College
High School Diploma -
Cy-Fair High School
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