Enjel Pierre
Houston
Summary
Dedicated and results-driven customer service professional with extensive experience supporting diverse client needs through clear, empathetic communication. Proven track record in managing high-volume calls, case management, and daily office operations with efficiency and professionalism. Skilled in problem-solving, organization, and conflict resolution, with a strong focus on delivering exceptional customer experiences. Recognized for maintaining composure under pressure and resolving issues with courtesy and attention to detail in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Coordinator
Off Duty Management
11.2023 - 06.2025
- Acted as the main point of contact for clients and law enforcement agencies, ensuring clear and timely communication.
- Coordinated off-duty job scheduling and support services, resolving conflicts or issues quickly and efficiently.
- Handled high-volume phone and email inquiries, delivering prompt and professional assistance.
- Maintained accurate records in internal systems, including schedules, service requests, and customer data.
- Assisted with onboarding new clients and agencies by guiding them through account setup and platform use.
- Collaborated with cross-functional teams to meet service expectations and resolve escalations.
- Ensured service quality and client satisfaction through proactive follow-ups and issue resolution.
Customer Service Lead
Tava Lifestyle
03.2019 - 04.2022
- Provided remote support via phone, email, and social media with empathy and efficiency.
- Resolved customer issues related to orders, accounts, and product questions.
- Maintained accurate customer records and processed adjustments.
- Recommended products and services to meet customer needs.
- Managed social media platforms, increasing engagement and boosting revenue by $4,000+.
- Opened new accounts and ensured smooth onboarding.
- Collaborated with internal teams to resolve escalated issues.
- Excelled in a remote setting with strong communication and time management.
Education
No Degree -
Houston Community College
Houston, TXHigh School Diploma -
The Village International School
Houston, TX05-2014
Skills
- Remote Communication & Collaboration
- Customer Relationship Management (CRM)
- Conflict Resolution & De-escalation
- Multichannel Support (Phone, Email, Chat, Social Media)
- Call & Email Handling
- Schedule & Workflow Coordination
- Problem-Solving & Critical Thinking
- Time Management & Self-Motivation
- Data Entry & Record Keeping
- Attention to Detail
- Client Onboarding & Support
- Team Collaboration & Cross-Functional Support
- Adaptability in Fast-Paced Environments
- Microsoft Office Suite (Outlook, Excel, Teams)
- CRM Platforms (eg, Zendesk, Salesforce, HubSpot)
- Ticketing & Case Management Systems
- Professional Written & Verbal Communication
- Positive Customer Experience Focus
Languages
English
Native or Bilingual
Timeline
Customer Service Coordinator
Off Duty Management
11.2023 - 06.2025
Customer Service Lead
Tava Lifestyle
03.2019 - 04.2022
No Degree -
Houston Community College
High School Diploma -
The Village International School
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