Enjoli Adriana Borelli
Charlotte,NC
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
13
13
years of professional experience
Work History
Property Manager
Cushman & Wakefield
11.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed monthly financial reports such as rent roll, income & expense, variance, accounts receivable & the bank reconciliation report.
- Completed the monthly occupancy & leasing report that included occupancy, leasing activity & the lease expiration report.
Assistant Property Manager
Cushman & Wakefield
11.2022 - 11.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Escalated major issues to property manager for immediate remediation.
Leasing Consultant
Cushman & Wakefield
11.2021 - 11.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
Leasing Specialists
Berkshire Fort Mill
01.2020 - 11.2021
- Providing excellent customer service to potential prospects as they enter the office, as well as the needs of current residents
- Create daily goal to reach out to 15 calls a day, to create interest to the community
- Take incoming calls to set up tours and reach out to future residents to remind them to bring required documentation
- Follow up on your traffic in Yardi and CRM
- Post on all social media sites such as Facebook, and Instagram etc
- Walk Apts
- 72 hours before move-in for future residents and complete a move-in checklist
- Follow-up with residents regarding lease renewals
- Ensure that all residents are in compliance with renters' insurance
- Weekly market surveys to assure that the property stays competitive with comparable properties in the market
- Performing background checks and collecting required paperwork to complete application process and execute lease
- Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases
Concierge
Skyhouse Uptown
01.2019 - 01.2020
- Acting as first point of contact between guest, residents, and leasing office
- Greet guest and visitors warmly and make them feel welcome and attended
- Anticipate guests needs to accommodate them and provide an exceptional guest experience
- Answer phone and email inquiry from potential guest in a timely and respectful manner
- Make suggestions for entertainment, dining, and other engagements as appropriate
- Ensure that guest spaces and lobby area are clean, and that inventory of supplies are stacked as needed
Leasing Consultant
Lake Arbor Apartments
01.2017 - 01.2019
- Responsible for meeting and greeting all prospective residents and required availability on evenings/weekends
- Explaining rental rates and income qualification for a conventional community
- Showing apartment units and describing amenities
- Compliance with all state and federal Fair Housing requirements and perform Inspections of apartments for move-in availability and move-outs
- Entering traffic into database, following up with prospects to close the lease
- Distribution of move-in packages, preparing and explaining leases
- Assisting with resident functions and responsible for all outside marketing and social media
Team Leader/Order Filler
Patterson Dental
01.2014 - 01.2017
- Responsible leading the office staff and obtaining invoices and fill in numerical order
- Picks product from inventory and sets into the appropriate pan and package for packing
- Alerts branch procurement to product non-conformances
- Verifies the item(s) picked is the item listed on the invoice
- Keeps the distribution center aisles clear, clean and maintains the integrity of storage locations
- Make sure customer numbers are correct, shipping address, and stop messages on invoice
- Receive and track all tooth orders for customers, and cancelling any orders requested by accounts
- Logs waves pick into warehouse management system using PC or Scanner
Kiosk Manager
Vapor Crave
01.2012 - 01.2014
- Responsible for overall sales, marketing, and customer service
- Greet all people walking by or coming up to Kiosk
- Responsible for opening and closing the kiosk
- Strong marketing, sales and recruiting
- Hiring, firing, and training of newly hired associates
- Responsible for the scheduling of 6 sales associates
- Inventory, ordering and restocking of kiosk
- Bank deposits, credit, and debit sales
Education
High School -
Spring Valley High School
Columbia, SC01.2007
Skills
- Sales Team Contributor
- Effective Communications
- Client Relations
- Strong Work Ethic
- Problem Solving
- Provides Training
- Implementation
- Organizational Skills
- Time Management
- Planning
- Customer Service
- Creative
- Technical Ability
- Task Oriented
- Analytical Thinking
- Meeting Deadlines
- Computer Skills
- Software Skills
- Sales
- Marketing
- Presentation Skills
- Negotiations
- Cost Savings
- Cash Handling
- Customer service-focused
- Exceptional oral and written communication skills
Softwareandtechnologies
- Yardi
- OneSite
- CRM
- Yardi Voyager
- Entrata
- Lead2Lease
- RealPage
- Leasing Desk
- LRO
- Yieldstar
- Blue Moon
- Excel
- Microsoft Word
- Microsoft Publisher
- Outlook Publisher
- PowerPoint
- Photoshop
- Internet
- All Social Media Websites
Jobstrengths
- Sales Team Contributor
- Effective Communications
- Client Relations
- Strong Work Ethic
- Problem Solving
- Provides Training
- Implementation
- Organizational Skills
- Time Management
- Planning
- Customer Service
- Creative
- Technical Ability
- Task Oriented
- Analytical Thinking
- Meeting Deadlines
- Computer Skills
- Software Skills
- Sales
- Marketing
- Presentation Skills
- Negotiations
- Cost Savings
- Cash Handling
Timeline
Property Manager
Cushman & Wakefield
11.2023 - Current
Assistant Property Manager
Cushman & Wakefield
11.2022 - 11.2023
Leasing Consultant
Cushman & Wakefield
11.2021 - 11.2022
Leasing Specialists
Berkshire Fort Mill
01.2020 - 11.2021
Concierge
Skyhouse Uptown
01.2019 - 01.2020
Leasing Consultant
Lake Arbor Apartments
01.2017 - 01.2019
Team Leader/Order Filler
Patterson Dental
01.2014 - 01.2017
Kiosk Manager
Vapor Crave
01.2012 - 01.2014
High School -
Spring Valley High School