Enjoli Sails
Munhall,PA
Summary
Administrative professional with extensive experience at UPMC, specializing in patient scheduling and document management. Demonstrated success in enhancing workflow efficiency and providing exceptional customer service. Expertise in maintaining confidentiality and facilitating effective communication to support healthcare teams. Focused on optimizing processes to improve patient satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Assistant- Intermediate
UPMC Dept of Orthopedics Spine Division
Pittsburgh, PA
08.2018 - Current
- Act as a first point of contact for patients and other callers
- Schedule surgeries at local hospitals
- Performs routine clerical functions, such as copying, sorting, filing, and typing
- Take patient messages and forward to the appropriate individual
- Assist the Physician Assistant with daily tasks
- Obtain authorizations for procedures and testing
- Managed database systems containing customer contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments between clients and customers and internal staff members.
- Proofread content for typo-free emails and documentation.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Directed customer inquiries to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Administrative Assistant-Associate
UPMC Rooney Sports Complex
10.2006 - 08.2018
- Act as a first point of contact for patients and other callers
- Schedule surgeries at local hospitals
- Performs routine clerical functions, such as copying, sorting, filing, and typing
- Take patient messages and forward to the appropriate individual
- Assist the Physician Assistant with daily tasks
- Obtain authorizations for procedures and testing
- Scanned documents into digital format using document management software tools.
- Ensured compliance with applicable laws and regulations regarding personnel matters.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized and maintained filing systems, both paper and electronic.
- Performed data entry tasks to update customer accounts or inventory records.
Medical Assistant
UPMC Center for Sports Medicine
01.2006 - 01.2009
- Handled patient and medical related phone calls
- Explained pre-operative scheduling and informational procedures
- Prepared patient charts
- Ordered, prepared, and assisted with injections
- Scheduled and obtained insurance authorization for diagnostic testing
- Assisted the medical records department
- Daily usage of Epic, Mars, Spheris, Stentor, NaviNet
Patient Care Technician
UPMC Presbyterian
01.2004 - 01.2005
- Maintained patient hygiene
- Drew blood
- Obtained vitals
- Assisted with wound care
- Application of dressings
- Emptied drains
Resident Care Aide/Receptionist
Open Arms
01.2000 - 01.2002
- Dispensed medications
- Assisted clients with utility programs
- Answered phones
- Prepared company correspondence
Education
Medical Assistant Diploma - Medical
Western School of Health And Business
Pittsburgh, PA01.2003
Diploma - General Studies
Wilkinsburg High School
Pittsburgh, PA01.1996
Skills
- Microsoft Office
- Patient scheduling
- Document management
- Customer service
- Office organization
- Data entry
- Confidentiality compliance
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Workflow optimization
- Administrative support
- Documentation and recordkeeping
- Records retrieval
- Travel arrangements
- Complex Problem-solving
- Meeting arrangements
Certification
- OSHA- Blood-borne Pathogen Training
- HIPAA Compliance
References
References available upon request.
Timeline
Administrative Assistant- Intermediate
UPMC Dept of Orthopedics Spine Division
08.2018 - Current
Administrative Assistant-Associate
UPMC Rooney Sports Complex
10.2006 - 08.2018
Medical Assistant
UPMC Center for Sports Medicine
01.2006 - 01.2009
Patient Care Technician
UPMC Presbyterian
01.2004 - 01.2005
Resident Care Aide/Receptionist
Open Arms
01.2000 - 01.2002
Medical Assistant Diploma - Medical
Western School of Health And Business
Diploma - General Studies
Wilkinsburg High School
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