Enjoli Tate

• Responsible for daily operations of Face-to-Face procedure scheduling department, to include being a resource for questions, assist with daily activities and maintain a well-trained, productive and service-oriented work group.
• Responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service and quality.
• Supports the team by developing and maintaining strong, collaborative relationships with members, providers, drug reps, and internal business partners.
• Identifies opportunities for improvement, recommends solutions, and implements recommendations to facilitate change.
• Serves as a role model for communication and teamwork between departments and divisions.
• Exhibits a high level of analytical skills and problem solving, technical accuracy, and an advanced understanding of special gastrointestinal procedures.
• Generates reports for daily employee productivity.
• Educates, motivates, and develops staff to improve their skills, implementing new ideas and easy training modules to achieve organizational, departmental goals and business needs.
• Interprets physician orders and schedule proper testing in gGastro, EMR and EPIC.
• Ensures a positive experience for every patient.

• Planned meetings.
• Responsible for ensuring and providing office support and exercising administrative duties.
• Educated and developed staff to improve their skills, implementing new ideas and easy training modules.
• Created effective training strategies and worksheets, to include coaching and mentoring.
• Worked directly with individuals to train and give feedback.
• Exhibited a high level of analytical skills and problem solving, technical accuracy, and an advanced understanding of special gastrointestinal procedures.
• Arranged office/hospital medical procedures for patients with appropriate provider and time/location slot.
• Addressed problems and offers solutions.
• Recognized and rewards good job performances.
• Responded to needs and concerns of scheduling staff.
• Responsible for all facets of day-to-day management of scheduling department, including hiring, motivation, training, discipline and termination of employees.
• Responded to referrers needs, problems and issues as needed.
• Responsible for coordinating all pre-op planning and preparation (Covid-19, labs).

• Served as Backup Supervisor for Procedure Scheduling Department, according to 2020 yearly DLDS eval.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Provided support and guidance to patients and families to navigate healthcare systems.
• Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
• Provided accurate, detailed information to patients regarding test preparations (including all bowel prep instructions) and any other information needed; takes appropriate action in responding to questions from patients.
• Responsible for coordinating all pre-op planning and preparation (Covid-19, labs).
• Reviewed patient’s medical and health history to determine appropriate bowel prep and if cardiac clearance is needed.
• Communicated daily with clinical staff.

• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
• Scheduled and reschedules outpatient diagnostic procedures for patients in a computerized scheduling system accurately, obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled.
• Involved with all aspects of customer service and data entry including solving problems, answering questions, active listening, communication, critical thinking, reading comprehension, social perceptiveness, time management, troubleshooting and working with customers to ensure optimum service.
• Ability to multi task and prioritize to effectively manage a busy department.
• Communicated daily with clinical staff.
• Knowledge of ONBASE, EFFO, Cadence, EPIC.
• Utilized CPT and ICD-10 coding.
• SENTARA HEALTHCARE EMPLOYEE OF THE QUARTER APRIL 2016 – JUNE 2016

• Provided System support for surgical charge auditing process and billing functions.
• Coordinated O.R. charges with Anesthesia staff and Surgery clinical staff across the SHC System.
• Identified and communicates charging issues with Perioperative/Inventory staff at specific facility as appropriate in a courteous and professional manner.
• Ensured all implants, supplies and documentation are appropriate for surgical procedure.
• Confirmed all times for procedures are entered in accordance with Perioperative record.
• Verified that the correct charge description is assigned to implants or other billable charges.
• Performed daily chart review to audit for accuracy in the charge entry in the nursing documentation.
• Notified appropriate persons when discrepancies exist or information is missing from patient records for the various sites utilizing specific Surgery Charge Capture mailbox.
• Understood and demonstrated the ability to perform system record closure process and transmittal process for surgery charging.
• Provided direct communication with system O.R. management team through use of voicemail, paging system, and e-mail with timely follow-up.

• Involved with all aspects of customer service and data entry including solving problems.
• Answered questions, and worked with patients to ensure optimum service.
• Communicated daily with clinical staff.
• Booked, coordinated and rescheduled patients’ appointments.
• Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.

• Successfully delivered a high degree of tact and diplomacy for customer interaction, including telephone etiquette.
• Completed opening and closing procedures. Books, coordinates and reschedules patients’ appointments.
• Filed charts, faxed patient reports and results. Effectively utilized multiple position related computer applications. Managed large volumes of work requiring multiple tasking, while assisting with the flow of the unit.
• Collected and verified insurance information, patient demographics and updates patient information as necessary.
• Ability to multi task and prioritize to effectively manage a busy department.
• Communicated daily with clinical staff and maintains supply par levels.
• Worked with Excel documents by completing daily volume reporting for the department.

• Effectively managed a 17 bed emergency department using multiple IT operating platforms and maintaining flow of the department.
• Accurately transcribed physician orders into the computer system, managed paging of consultants and established ambulance transport for patients.
• Reviewed charts for completeness, filed reports correctly and in a timely manner, maintained inpatient admission log accurately and legibly, obtained medical records from appropriate source (HIS or physician records) while maintaining patient confidentiality (HIPAA and JCAHO).
• Displayed excellent customer service skills with both internal and external customers.
• Demonstrated effective time management and prioritizations skill sets.

• Arranged for the efficient and accurate registration of all patients to include positive patient identification.
• Obtained required signatures and provides general information regarding hospital policies, registration procedures, benefits, patient rights, and patient financial responsibilities.
• Responsible for accurate information collection, and providing exemplary customer service.
• Conducted patient interviews in a courteous and confidential manner in order to obtain and record patient demographic, insurance, and financial information.
• Accurately entered all information, completing all necessary forms (i.e. Medicare Questionnaire).
• Obtained patient consent signatures.
• Printed patient identification documents, including bracelet, face-sheets, and patient labels. Scans all pertinent documents including physician orders, consents, insurance cards, and photo IDs into the document imaging system.
• During the registration process, verified insurance eligibility and benefits for all applicable insurance companies utilizing the electronic insurance verification system.
• Experience level 1 trauma facility.