Summary
Overview
Work History
Education
Skills
Timeline
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Enjoli Vaughn

Houston,TX

Summary

Detail-oriented team player with organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude. Flexible and excels under pressure in fast-paced environment. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Fleet Service Agent

American Airlines
02.2022 - Current
  • Guided planes for all arrivals and departures with strong focus on safety.
  • Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted in areas to help unload and load luggage, freight and cargo.
  • Guided planes for all arrivals and departures with strong focus on safety

Caregiver

Bost, LLC
04.2019 - 04.2020
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Helped clients manage money, pay bills and shop for groceries or personal items.

Account Resolution Specialist

Med Assist
02.2018 - 09.2018
  • Negotiated arrangements to manage defaults, payment plans or full remittance of balance owed
  • Completed in-depth research to investigate claims and resolve problems
  • Identified, researched and resolved billing variances to maintain system accuracy and currency
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Managed over 50 customer calls per day
  • Documented all actions performed and interactions with customers

Eligibility Specialist Temp Assignment

Avery Healthcare Staffing
06.2017 - 12.2017
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Reviewed charts and flagged incomplete or inaccurate information
  • Kept accurate log of all requests for medical information and records
  • Interacted and communicated easily with department personnel and public
  • Tracked contracts, proposals and waivers to keep billing accurate and current
  • Closely managed monthly reconciliation schedules of all assigned accounts
  • Managed over 50 customer calls per day

Collections Specialist

MedRecovery Solutions
11.2016 - 01.2017
  • Handled 50 outbound and inbound calls daily with goal of collecting owed debt
  • Negotiated to collect balance in full
  • Used scripted conversation prompts to convey current account information and obtain payments
  • Used skip tracing and other techniques to locate debtors
  • Monitored accounts for compliance with established payment plans and flagged those in violation
  • Researched, analyzed and settled disputes

Billing Specialist Temp Assignment

Medix Staffing Solutions Inc.
05.2016 - 09.2016
  • Identified, researched and resolved billing variances to maintain system accuracy and currency
  • Added insurance in CA for primary and secondary billing
  • Corrected billing edits for accurate claim submissions via clearinghouse
  • Reviewed and resolved pending claims due to pending cpt codes, diagnosis and baby names
  • Billed late charges for emergency room visits
  • Mailed out primary and secondary claims promptly to avoid past timely filing

Charge Poster

US Anesthesia Partners
09.2013 - 09.2015
  • Increased customer satisfaction by resolving anesthesia billing issues.
  • Posted anesthesia charges for inpatient and outpatient claims.
  • Verified insurance eligibility and precert information prior to surgery.
  • Ensured insurance codes and modifiers were accurate for insurance billing.
  • Ensured the correct GHA fees were used for proper payment of anesthesia used during surgery for accounting and accounts receivable purposes.
  • Worked with other departments to resolve escalated issues.
  • Audited records for accuracy of billing charges, payment posting and patient demographics.

Education

Nursing

Cypress Community College
Cypress, CA

Nursing

Houston Community College
Houston, TX

Certificate of Health Sciences

Arkansas Tech University
Russellville, AR
2019

Skills

  • Regulatory Compliance
  • Customer service
  • Airline Policies
  • Direct Patient Care
  • Critical Thinking
  • Ramp Service
  • Insurance Knowledge
  • Billing Systems and Software
  • MS Office
  • Accurate payment posting
  • Medication Administration
  • Audit Procedures
  • Direct Patient Care

Timeline

Fleet Service Agent

American Airlines
02.2022 - Current

Caregiver

Bost, LLC
04.2019 - 04.2020

Account Resolution Specialist

Med Assist
02.2018 - 09.2018

Eligibility Specialist Temp Assignment

Avery Healthcare Staffing
06.2017 - 12.2017

Collections Specialist

MedRecovery Solutions
11.2016 - 01.2017

Billing Specialist Temp Assignment

Medix Staffing Solutions Inc.
05.2016 - 09.2016

Charge Poster

US Anesthesia Partners
09.2013 - 09.2015

Nursing

Cypress Community College

Nursing

Houston Community College

Certificate of Health Sciences

Arkansas Tech University

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Enjoli Vaughn