Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Enkeleda Ukperaj

New York,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Customer Care Representative

Raymour & Flanigan Furniture And Mattress Store
07.2021 - Current
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved accounting, service and delivery concerns.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Communicated with clients regarding account services, statements, and balances.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Educated customers about billing, payment processing and support policies and procedures.

Supervisor

Western Beef Supermarket
04.2019 - 04.2020
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Monitored workflow to improve employee time management and increase productivity.
  • Achieved results by working with staff to meet established targets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Supervisor

Currency Exchange
06.2016 - 02.2018
  • Maintained database systems to track and analyze operational data.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Collected, arranged, and input information into database system.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Bachelor Of Arts - Economics

The City College of New York
160 Convent Ave

Bachelor Of Arts - Finance And Banking

European University of Tirana
Tirana , Albania
07.2017

Skills

  • Hard working
  • Product Education
  • Team work
  • Problem Resolution
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Financial Transactions

Languages

Albanian
Full Professional
Spanish
Elementary

Timeline

Customer Care Representative

Raymour & Flanigan Furniture And Mattress Store
07.2021 - Current

Supervisor

Western Beef Supermarket
04.2019 - 04.2020

Supervisor

Currency Exchange
06.2016 - 02.2018

Bachelor Of Arts - Economics

The City College of New York

Bachelor Of Arts - Finance And Banking

European University of Tirana

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