Enkutataash Zewdie
ALEXANDRIA,VA
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
12
12
years of professional experience
Work History
Medical Assistance Supervisor
Comprehensive Sleep Care Center
LANSDOWNE, Virginia
07.2015 - Current
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Submitted documentation and reports to upper management.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Trained assembly finishers and evaluated quality of work.
- Managed records and documentation for payroll, inventory control and workflow.
- Completed yearly evaluations, set realistic goals and determined pay raises.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified individual employee's unique work styles and adapted management methods.
Server
Hyatt Hotels Corp
Denver , CO
09.2008 - 12.2013
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Education
Associate of Science - Cyber Security
Northern Virginia Community College
Alexandria, VA05.2022
Certificate - Medical Assisting
Concord College
Aurora, CO07.2010
Skills
- Monitor account access and ensure encryption of data
- Install security patches and monitor system performance to identify potential threats
- Collect information from internal and external sources and investigate security breaches
- Perform vulnerability and risk assessments and conduct root cause analysis
- Monitor and record incidents and prepare disaster recovery plans
Languages
amharic
Timeline
Medical Assistance Supervisor
Comprehensive Sleep Care Center
07.2015 - Current
Server
Hyatt Hotels Corp
09.2008 - 12.2013
Associate of Science - Cyber Security
Northern Virginia Community College
Certificate - Medical Assisting
Concord College
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