Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
Work History
Independent Business Owner
OnTrac
02.2023 - 02.2025
Promoted business via social media to generate leads and maximize brand identity.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Maximized performance by monitoring daily activities and mentoring team members.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Coordinated dispatching of 20 drivers to accomplish daily delivery requirements.
Directed shipping and receiving of wide range of products daily.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Foreman
Vaya Restoration Inc
10.2018 - 12.2023
Worked closely with Project Managers and Supervisors in reviewing blueprints and following instructions to complete projects within scheduled time
Planned and managed production schedules, keeping capacity, labor and material resources in line with productivity goals
Worked for extended hours to complete projects within deadline and kept other workers motivated to comply with quality standards
Monitored job site operations to check the accuracy and quality of each crew member's work
Guided new joiners or junior teammates on proper usage of machinery or equipment and safety
Worked with foreman to decide on best methods to accomplish tasks on-schedule
Checked equipment to determine if maintenance was required.
Reviewed project details to specify correct materials and equipment for job sites.
Mason Tender
StructureTech New York Inc
05.2016 - 10.2018
Assisted less-experienced crew members with onsite training in specifics of brick restoration, repair and installation
Monitored site conditions and protective gear to support compliance with safety policies and OSHA
Performed regular checks on materials and tools to enforce adherence to project specs
Worked with crew leader to prepare sites by verifying measurements and laying out work plans
Completed accurate distance measurements and marked clear guidelines to effectively lay out work
Worked with clamps and anchoring attachments to fasten brick facades to building structures for safety and durability
Used hand tools and power saws to break materials to correct size and shape for current needs
Mixed, applied and smoothed mortar onto work surfaces to achieve coverage and good bonding
Removed excess mortar and finished joints with tools to achieve professionally sealed and uniform end result
Floor Manager
McDonald's
03.2013 - 05.2016
Trained employees in proper sales and service techniques to consistently achieve targets
Responded to customer requests and complaints and resolved issues to customer satisfaction
Arranged cleaning, organization and maintenance upkeep to maintain floor in customer-ready condition
Assisted managers and assistant store managers with personnel, merchandising and product supervision
Recruited, trained and supervised newly hired staff and evaluated performance
Oversaw sales operations and approved special product pricing
Maintained accurate records and reports of floor operations
Managed employee performance through disciplining, coaching and counseling
Directed work of multiple teams and assisted with meeting specific team project goals
Improved employee skills and increased team value with new training opportunities and empowering leadership
Parking Attendant
Icon Parking
08.2011 - 03.2013
Directed and controlled traffic in parking lots and valet driveway
Monitored and controlled entrances and exits to parking area to secure lot
Documented information on tags and log sheet for recordkeeping
Reconciled payment balances and performed opening and closing duties such as counting cash
Responded to customer problems and complaints by listening to needs and taking action to resolve
Removed ice and snow from parking garage, driveways and sidewalks for public safety
Maintained evenly spaced traffic lanes and designated parking areas
Drove vehicles for valet parking services to relocate in secure lot for customer convenience
Processed cash or credit card payments for parking charges by collecting payments for parking
Kept cash secure and register balanced to avoid discrepancies
Patrolled parking areas to prevent vehicle damage and vehicle or property thefts
Greeted customers, opened car doors and offered exceptional service to exceed expectations for parking needs