Jayleen Rivera
Homestead
Summary
Effective customer service professional experience in assisting customers by using active listening to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume work environments. I am a positive and upbeat communicator with a highly organized nature and solid history of improving customer satisfaction by effectively documenting, and resolving customer concerns, driving satisfaction while meeting demanding business objectives. I am a hardworking individual looking to obtain a career within an organization, that will challenge me to advance my knowledge and skills.
Overview
14
14
years of professional experience
Work History
Assistant Leader
Amscot Financial Co
05.2016 - Current
- Handling all cash from daily operational sales throughout the entire location to ensure all cash and other transactions are accounted for.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Offer every client knowledgeable and supportive assistance to meet all needs and build loyalty.
- Listened to clients' needs and assisted with identifying and securing appropriate services.
- Informed customers about billing procedures, processed payments, and provide payment options with setup assistance.
- Enhanced client satisfaction ratings by resolving difficult customer issues.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Handle of high volume of cash transactions.
- Educated customers on special pricing opportunities and company offerings.
- Responsible for opening and closing location
- Contact client regarding account collection and recovery.
- File Sucisipus Activity Reports as needed
- Run Cashier check report for management as needed
- Collect information for Western Union such as Know Your Customer file (KYC)
- Supervising a team of 3 employee
- Provide leadership and guidance to team as needed.
- Ability to speak effectively and present information to customers, team and management in a professional manner
- Great attention to detail to ensure appropriate escalation
- Ability to keep financial records confidential, storage of client private information.
Cashier Supervisor
BrandsMart USA
09.2010 - 05.2016
- Handling all cash from daily operational sales throughout the entire location
- Supervising employee’s performance and customer service skills to provide appropriate training.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Processed exchanges and returns by inputting in company database.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Supervised store opening and closing procedures, which included counting cash drawers.
- Built and maintained effective working relationships with peers and upper management.
- Assist customer with new store credit accounts by running credit reports.
- Generate receipts and provide shipping information for outgoing merchandise.
- Ability to speak effectively and present information to customers in a professional manner
- Great attention to detail to ensure appropriate escalation on customer issues.
- Preforming tax exception forms as requested
- Ability to keep financial records confidential, storage of client private information.
- Proficient in preparing reports and tracking reports for management
- Ability to cover all areas when needed.
- Team player, always willing to assist team in completing daily duties.
Education
High school diploma -
American Academy
Miami, Fl.2008
Skills
- Fluent in English and Spanish Knowledge on all guidelines, policies and procedures
- Knowledge on Customer confidentiality such as privacy and personal documentation protection skills
- Great ability to work in a fast pace environment with multi-tasking
- Fast learner
- Excellent typing and filing skills
- Ability to work on high volume cash handling environment
- Professional appearance, being courteous to customers and all associates and by having a positive attitude ‘can do/ will do’ attitude
- Great attention to detail to ensure appropriate escalation
- Work effectively with team members and managers; while utilizing coaching and communicating skills to influence and ensure effective mutually satisfactory compliance
- Cash handling
- Time management
- Ability to de-escalated a customer
- Problem-solving abilities
- Call center experience
- Store maintenance
- Adaptive team player
Timeline
Assistant Leader
Amscot Financial Co
05.2016 - Current
Cashier Supervisor
BrandsMart USA
09.2010 - 05.2016
High school diploma -
American Academy