Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Enmanuel Ortega Arias

Orlando,FL

Summary

Proactive Manager with extensive experience in managing daily operations, inventory control, and staff supervision. Successfully implemented loss prevention strategies and improved customer satisfaction through effective training and problem-solving. Skilled in vendor negotiations, sales strategies, and maintaining a clean, organized store environment.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Store Manager

Dollar General
11.2023 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Store Manager

Family Dollar
12.2019 - 11.2023
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.

Education

Industrial Engineering

UFHEC
La Romana, Dominican Republic.
02-2019

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Customer Service Management
  • Staff Management and supervision
  • Sales Strategies and professional
  • Retail Sales Techniques
  • Team leadership
  • Leadership skills
  • Recruiting and Hiring
  • Strategic Planning

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Store Manager

Dollar General
11.2023 - Current

Store Manager

Family Dollar
12.2019 - 11.2023

Industrial Engineering

UFHEC
Enmanuel Ortega Arias