Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Enmi Sandoval

Houston,TX

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Results-oriented business leader with more than 1 1/2 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Shift Manager

McDonald's Restaurant
10.2022 - 03.2024
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Coordinated merchandising, promoted new products, and increased brand awareness.
  • Improved distribution efficiency with thedesign, development, and testing of embedded software applications.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Enhanced processes by pinpointing bottlenecks and working with the supervisor to resolve them.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Cultivated professional working relationships with peers and supervisors.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Coached crew members to optimize performance and motivate themtoward more efficient work.
  • Supervised ongoing daily production phases.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

House Cleaner

Self-employeed
05.2022 - 12.2022
  • Maintained safe working environment through the proper use of cleaning products and equipment.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests, and urgent cleaning needs.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming, and mopping.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.

Crew Member

Jack In The Box
04.2022 - 10.2022
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Took orders, prepared meals, and collected payments.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Stocked shelves to organize aisles in assigned department.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.

Waitress

Dos De Oros Mexican Restaurant
09.2019 - 05.2020
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Education

Associate of Applied Science - Nursing

San Jacinto College District
Pasadena, TX
05.2028

High School Diploma -

Channelview High School
Channelview, TX
05.2023

Skills

  • Inventory Control
  • Staff Development
  • Equipment Troubleshooting
  • Safety Compliance
  • Punctual and Reliable
  • Flexible Schedule
  • Decision-Making
  • Cash Handling
  • Energetic and Enthusiastic
  • Employee Training
  • Workplace Safety
  • Customer service focus
  • Logistics Management
  • Conflict Resolution
  • Task Prioritization
  • Quality Assurance Controls
  • Effective Communication
  • Professionalism
  • Assigning Work
  • Teamwork and Collaboration
  • Quality Control
  • Staff Supervision
  • Mentoring and Coaching
  • Staff Motivation
  • Opening and closing procedures
  • Payment Processing
  • Incidents management

Additional Information

I'm a quick learner

I love helping other people

I'm very responsible

I love learning new things

Languages

Spanish
Native or Bilingual

Timeline

Shift Manager

McDonald's Restaurant
10.2022 - 03.2024

House Cleaner

Self-employeed
05.2022 - 12.2022

Crew Member

Jack In The Box
04.2022 - 10.2022

Waitress

Dos De Oros Mexican Restaurant
09.2019 - 05.2020

Associate of Applied Science - Nursing

San Jacinto College District

High School Diploma -

Channelview High School

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