Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ennevor Brae

LOGANVILLE,GA

Summary

Proven leader with over 35 years experience in the maintenance/installation and operations in the Tolling and Network Industry with extensive knowledge in both Express & ORT Lanes, adept at enhancing system reliability and team performance. At Quarterhill/ETCC, spearheaded initiatives that optimized maintenance processes and increased equipment efficiency, leveraging skills in complex problem-solving and staff development. Demonstrates expertise in preventive maintenance and employee motivation, achieving significant improvements in operational productivity.

Overview

38
38
years of professional experience

Work History

Lead Maintenance Technician

Quarterhill
08.2018 - Current
  • Supervised technicians and assigned responsibilities.
  • Generated and completed work orders for repairs, maintenance, and component replacement.
  • Increased overall equipment efficiency by optimizing maintenance processes, including prioritization of work orders and inventory management.
  • Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
  • Conducted root cause analysis investigations after major breakdowns or incidents to prevent future occurrences.
  • Served as primary point-of-contact between maintenance department and vendors, ensuring clear communication regarding parts delivery timelines and specifications.
  • Assisted in training junior technicians, enhancing their technical skills and fostering a culture of teamwork within the department.
  • Enhanced equipment reliability through thorough troubleshooting and timely repairs of malfunctioning systems.
  • Managed spare parts inventory, maintaining appropriate levels to minimize downtime and ensuring cost-effective reordering.
  • Maintained a safe working environment by enforcing safety regulations and ensuring proper use of protective equipment.
  • Mentored new hires on best practices for equipment maintenance and company procedures, fostering a culture of continuous improvement.
  • Collaborated with other technicians on complex repairs, resulting in expedited resolution of equipment issues.
  • Reduced downtime by coordinating with production teams to schedule maintenance tasks during non-peak hours.

Lead Maintenance Technician

ETCC
04.2010 - 08.2018
  • Supervised technicians and assigned responsibilities.
  • Increased overall equipment efficiency by optimizing maintenance processes, including prioritization of work orders and inventory management.
  • Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
  • Conducted root cause analysis investigations after major breakdowns or incidents to prevent future occurrences.
  • Generated and completed work orders for repairs, maintenance, and component replacement.
  • Coordinated with regulatory agencies during audits or inspections, demonstrating compliance with established safety and environmental guidelines.
  • Served as primary point-of-contact between maintenance department and vendors, ensuring clear communication regarding parts delivery timelines and specifications.
  • Assisted in training junior technicians, enhancing their technical skills and fostering a culture of teamwork within the department.
  • Enhanced equipment reliability through thorough troubleshooting and timely repairs of malfunctioning systems.
  • Managed spare parts inventory, maintaining appropriate levels to minimize downtime and ensuring cost-effective reordering.
  • Managed, fixed and maintained up-to-date knowledge on [Type] systems.
  • Maintained a safe working environment by enforcing safety regulations and ensuring proper use of protective equipment.
  • Developed standardized operating procedures for routine maintenance tasks, promoting consistency across all team members and reducing errors.
  • Mentored new hires on best practices for equipment maintenance and company procedures, fostering a culture of continuous improvement.
  • Adhered to established policies and standards to safely complete projects.
  • Collaborated with other technicians on complex repairs, resulting in expedited resolution of equipment issues.
  • Facilitated cross-functional collaboration between departments to address process inefficiencies or recurring equipment failures, resulting in improved operational performance companywide.
  • Reduced downtime by coordinating with production teams to schedule maintenance tasks during non-peak hours.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Inspected and maintained equipment to keep items in top working condition.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Executed tasks within time and budget constraints.

Network Maintenance Senior Supervisor

Cable & Wireless
12.1986 - 09.2008
  • Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

No Degree - Digital Transmission Systems/Principles

Cable & Wireless College
Coventry College, UK
09.1997

No Degree - Digital Computer/Micro Computer Technology

University of Technology
Kingston, MA
01.1997

Skills

  • Staff Management
  • Employee Supervision
  • Staff Oversight
  • Staff Development
  • Complex Problem-Solving
  • Training and mentoring
  • Employee Motivation
  • Project Management
  • Operations Management
  • Inventory Oversight
  • Policy Enforcement
  • [Software] experience
  • Staff Discipline
  • Inventory Control
  • Data Analytics
  • Processes and procedures
  • Teamwork and Collaboration
  • Decision-Making
  • Documentation And Reporting
  • Customer Relationship Management
  • Customer Service
  • Team Development
  • Shift Scheduling
  • Team Leadership
  • Problem Resolution
  • Managing Operations and Efficiency
  • Performance Evaluations
  • Employee Coaching and Mentoring
  • Computer Skills
  • Training and Development
  • Work Planning and Prioritization
  • Preventive Maintenance
  • Negotiation and Conflict Resolution
  • Hiring and Training
  • Performance reviewing
  • Administration and Reporting

Accomplishments

A team member of ETC's successful I-85B Express Lane Project and Go-Live at SRTA for its first integrated deployment of ETC's next-gen riteSuite.


A team member of ETC's ORT installation/maintenance at MDX Miami with the implementation of th SR924, SR836 & SR878 ORT Projects.

Timeline

Lead Maintenance Technician

Quarterhill
08.2018 - Current

Lead Maintenance Technician

ETCC
04.2010 - 08.2018

Network Maintenance Senior Supervisor

Cable & Wireless
12.1986 - 09.2008

No Degree - Digital Transmission Systems/Principles

Cable & Wireless College

No Degree - Digital Computer/Micro Computer Technology

University of Technology

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Ennevor Brae