Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hi, I’m
Enney Chichester
Rockville Centre,NY
Summary
Overview
9
years of professional experience
Work History
LifeSafer, Inc.Remote, Remote
Remote Customer Service Representative
07.2020 - 07.2023
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
EMSI, Inc.Rockville Centre, NY
Customer Service Representative
02.2019 - 03.2020
Job overview
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Wireless AdvocatesOceanside, NY
Kiosk Manager
05.2017 - 01.2019
Job overview
- Ensured kiosks were stocked with merchandise and promotional materials.
- Trained new staff on operating procedures, safety protocols, and customer service standards.
- Developed strategies to increase sales volume at each kiosk location.
- Maintained accurate records of inventory levels and transactions.
- Conducted regular maintenance checks on all equipment to ensure operational efficiency.
- Coordinated with vendors to order supplies and restock merchandise when necessary.
- Assisted customers with product selection, payment processing, and troubleshooting issues.
- Participated in weekly meetings with senior management to discuss progress against key objectives.
- Provided ongoing coaching and mentorship for junior staff members.
- Investigated any reported incidents or complaints from customers related to their experience at the kiosks.
PetcareRxRockville Centre, NY
Call Center Representative
11.2014 - 03.2017
Job overview
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
PetcareRxLifeSaferHofstra UniversityHempstead, NY
No degree obtained in Communications from Mass Communications
12.2008
University Overview
- N.O.A.H Enney Chichester
Uniondale High SchoolUniondale, NY
High school diploma in High School
06.2005
University Overview
Skills
- Complaint Resolution
- Data Entry
- Scheduling
- Upselling and Cross-Selling
- Call Management
- Inbound and Outbound Calling
- Staff Training
- Call Center Operations
- Microsoft Outlook
- Customer Relationship Management (CRM)
Availability
Availability
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, 11:00am EST
Timeline
Remote Customer Service Representative
LifeSafer, Inc.
07.2020 - 07.2023
Customer Service Representative
EMSI, Inc.
02.2019 - 03.2020
Kiosk Manager
Wireless Advocates
05.2017 - 01.2019
Call Center Representative
PetcareRx
11.2014 - 03.2017
PetcareRxLifeSaferHofstra University
No degree obtained in Communications from Mass Communications
Uniondale High School
High school diploma in High School
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