Overview
Work History
Education
Skills
Timeline
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ENNIJA BRADLEY

St Johns

Overview

1
1
year of professional experience

Work History

Banker

Bank of America
05.2024 - Current
  • Provide support to customer service representatives for escalated issues, maintaining a customer satisfaction rating of 95%
  • Reduced average call handling time by15% through the introduction of a new call routing system, resulting in improved efficiency and customer experience
  • Achieved a 10% increase in cross-selling of bank products within one quarter through exceptional customer service skills
  • Managed daily operations in a high-volume banking environment, including collecting customer subscriptions and balancing cash, credit cards, and checks.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.

Education

High School Diploma - undefined

Fleming Island High School

Associate of Arts - Accounting And Finance

St. Johns River State Colle
St. Augustine, FL
08-2026

Skills

  • Banking software proficiency
  • Financial institution regulations
  • Analyzing data
  • Recordkeeping requirements
  • Risk mitigation
  • Advanced Excel functions

Timeline

Banker

Bank of America
05.2024 - Current

High School Diploma - undefined

Fleming Island High School

Associate of Arts - Accounting And Finance

St. Johns River State Colle

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ENNIJA BRADLEY