Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ENNYD ROMERO-QUINTERO

Miami,Florida

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

29
29
years of professional experience

Work History

Administrative Clerk

HR USED AUTO PATS
02.2013 - Current


  • Handled cash and deposits using the proper accounting procedures and documentation
  • Entered weekly sales and customer count sheets for review by management
  • Processed payroll, electronic deposits and employee pay adjustments
  • Researched and resolved collections and billing disputes with tact and efficiency.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Administrative Assistants

TOTIMACA INTERNATIONAL
07.2007 - 02.2013


  • Designed electronic file systems and maintained electronic and paper files
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Created and maintained databases to track and record customer data.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Maintained an up-to-date department organizational chart
  • Created weekly and monthly reports and presentations
  • Received and screened a high volume of internal and external communications, including email and mail.

Phone answering services for ATT&T

ANSWER GROUP INC
07.2003 - 02.2005
  • Managed high call volume with tact and professionalism.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Provided incentive to increase productivity by offering employees awards for best customer services.
  • Conducted performance review for all customer service representative to reduce solution time and improve customer satisfaction rates.
  • Connected callers with appropriate professional, department, or business.
  • Maintained accurate records of calls placed and received.
  • Enhanced customer satisfaction by promptly answering calls and addressing their inquiries.
  • Relayed and transcribed written and verbal messages to personnel.

Back Office Accounting

PUBLIX SUPERMARKET
07.1995 - 09.2001
  • Processed account receivable and account payable.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations
  • Provided promo customer service and resolved customers complaints.
  • Assisted with administrative duties.
  • Coordinated with IT teams to troubleshoot system issues impacting back-office operations, minimizing downtime while ensuring optimal functionality.
  • Performed database management and analysis of business functions and processes.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Kept meticulous records using both manual filing systems and digital databases, guaranteeing easy access to essential documents when needed.

Education

ASSOCIATE OF SCIENCE - ELECTRICAL ENGINEERING

Florida International University
Miami, Florida
01.2001

Skills

  • Microsoft Excel
  • Document Review
  • Microsoft Word
  • Quickbooks
  • Microsoft Office

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Administrative Clerk

HR USED AUTO PATS
02.2013 - Current

Administrative Assistants

TOTIMACA INTERNATIONAL
07.2007 - 02.2013

Phone answering services for ATT&T

ANSWER GROUP INC
07.2003 - 02.2005

Back Office Accounting

PUBLIX SUPERMARKET
07.1995 - 09.2001

ASSOCIATE OF SCIENCE - ELECTRICAL ENGINEERING

Florida International University

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ENNYD ROMERO-QUINTERO