Eno Boateng
Summary
Seasoned Senior Fraud Investigator with thorough comprehension of fraud detection and prevention strategies. Demonstrated ability to identify, investigate, and resolve complex cases with efficiency and accuracy. Strong analytical skills coupled with forensic accounting capabilities. Proven record in reducing fraudulent activities by implementing robust investigation protocols and conducting comprehensive audits.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Senior Fraud Investigator
JPMorgan Chase
Fort Worth
04.2022 - Current
- Researched and investigated fraud patterns regarding check, wire, debit card and electronic fraud
- Experienced in researching, collecting and analyzing complex information and providing appropriate recommendations
- Gathered thorough and accurate evidence on multiple case assignments including tracing financial transactions and background information on suspects using various systems and tools
- Made SAR (Suspicious Activity Report) decisions and prepared SARs as required in compliance with FINCEN regulations
- Managed complex and non-complex alerts and cases
- Specialized in multiple fraud scenarios, analyzed customer transaction behavior and identify deviations from expected activity
- Collaborated with cross-functional teams to enhance fraud detection systems, improving operational efficiency and accuracy.
Fraud Specialist
JPMorgan Chase
Westerville
02.2018 - 03.2022
- Reviewed customers ACH non-fraud claims against merchant to resolve customer merchant disputes
- Researched e-serve application to determine fraud patterns with customer
- Processed ACH returns through E-Serve and Debit spreadsheet, including any late returns
- Conducted thorough investigations of suspicious activities, resulting in timely resolutions and minimized financial losses for the organization.
- Provided detailed reports on investigative findings, contributing to strategic decision-making and risk assessment initiatives within the organization.
Automated Logistical Specialist (92A)
US Army
Fort Irwin
01.2014 - 01.2018
- Streamlined inventory management processes, ensuring accurate tracking and timely distribution of supplies across multiple operational units.
- Coordinated and maintained supply chain logistics, resulting in enhanced efficiency and reduced delays in equipment delivery.
- Implemented effective procedures for the receipt and storage of materials, improving accessibility and inventory accuracy.
Education
Bachelor of Science - Applied Human Resources Management
Grand Canyon University
Phoenix, AZ 09.2021 - 06.2023
Skills
- Fraud investigation
- Excellent Communication Skills
- Suspicious Activity Report (SAR)
- Risk assessment
- Evidence gathering
- Investigative techniques
Accomplishments
- Employee of the month award
- High productivity month award
Timeline
Senior Fraud Investigator
JPMorgan Chase
04.2022 - Current
Bachelor of Science - Applied Human Resources Management
Grand Canyon University
09.2021 - 06.2023
Fraud Specialist
JPMorgan Chase
02.2018 - 03.2022
Automated Logistical Specialist (92A)
US Army
01.2014 - 01.2018