Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Enoc Carrion

Support Engineer Level 2 At Dell Technologies
San José

Summary

Experience working with Linux OS.

Knowledge in VMware vSphere environments (vSAN, vCenter, vSphere Client), Virtualization, Storage and basic networking.

Experience working with Azure Cloud and Backup and Recovery Services (Azure to Azure, physical servers, VMware).

Strong researching, problem solving and troubleshooting. Adaptability to work independently and part of a team when needed. Excellent customer service skills, excellent Written & Verbal communication skills. 5 years of experience working with customers, resolving complex technical issues for top companies.

Overview

5
5
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification

Work History

Support Engineer 2 VxRail

Dell
01.2023 - Current

Customer Operations Engineer

Cloudera
08.2022 - 01.2023

Technical Support Engineer Stage 2

Tek Experts
02.2020 - 08.2022

Education

Systems Engineering -

Universidad Fidelitas
San José, Desamparados

Skills

    Remote support

    Technical support

    Troubleshooting skills

    Incident management

    User support

Certification

VMware Certified Professional - Data Center Virtualization 2024 v2

Timeline

VMware Certified Professional - Data Center Virtualization 2024 v2

09-2024

Support Engineer 2 VxRail

Dell
01.2023 - Current

Customer Operations Engineer

Cloudera
08.2022 - 01.2023

Technical Support Engineer Stage 2

Tek Experts
02.2020 - 08.2022

Systems Engineering -

Universidad Fidelitas
Enoc CarrionSupport Engineer Level 2 At Dell Technologies