Enoch Ayanwale

Assist in the general support and management of IT systems and enterprise apps.

• Provide top-class technical support, reducing issue resolution time by 30%.
• Resolve 100+ Tier 1–2 technical issues monthly, improving connectivity and device reliability for WellSpan Health staff.
• Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end users.
• Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.

Responsible for supporting, managing, and documenting various IT systems

• Completed imaging and deployment of 150+ devices, contributing to a 25% efficiency increase.
• Handled troubleshooting of client devices in an enterprise environment, improving operation efficiency by 20%
• Developed detailed documentation for IT processes and procedures, improving overall departmental organization and communication.
• Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.