Results-driven IT Project/Program Manager and Certified Scrum Master with extensive experience in leading and delivering complex software and infrastructure projects. Expertise in Agile methodologies and Waterfall practices, successfully managing initiatives across networking, communications, and cloud computing domains. Proven track record of enhancing project efficiency and team collaboration, aiming to leverage skills in dynamic environments to drive technological advancement.
Overview
20
20
years of professional experience
Work History
Program Management/Lead Enterprise Project Manager
Insight Global
01.2024 - Current
As an enterprise PMO Project Manager, my responsibilities were focused on capturing and maintaining project plans for approved initiatives, which required engagement with a variety of associates, from initiative owners to subject matter experts.
Primary PM tool used: JIRA.
Managed the identification of complex project interdependencies related to SaaS applications, drove alignment, and led task execution results faster by applying practices of AGILE, Waterfall, and Hybrid using a non-bureaucratic communication approach that supports the business strategy.
Additionally, I led merger and acquisition efforts to remove risks, impediments, and barriers related to financial system management.
Participating in the collaboration and influencing of all personality types and cross-functional teams, in an effort to promote efficiency, is one of my many strengths (Servant Leader).
Managed budgetary controls for all projects totaling up to $23 million.
Additional daily responsibilities entailed working closely with executive leadership to provide a daily bridge between the stakeholders, team leads, and outside vendors to ensure all projects are on the appropriate path and functioning under the proper budgetary controls and reporting metrics weekly for each project in the program.
SaaS Applications implemented Salesforce, Azure Dev OPS, Hub Spot, CRM
Partnered with project management teams on development of scope and timelines.
Modified project plans when needed to better align with organizational objectives.
Coordinated with stakeholders to define project scope and objectives.
IT Project Manager /SCRUM RTE
Tech Mahindra
01.2023 - 12.2023
Managed deployments supporting internal client requests for updates and changes.
Also, with working issues via Confluence and Jira.
Working closely with product owners in support of projects, and managing day-to-day expectations of development and testing contacts/teams.
The main point of contact for any updates and changes in Jira and Confluence, along with being the single point of contact for communication of project status, issues, and concerns for all levels of management and stakeholders throughout the project lifecycle.
Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.
Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
Coordinated with stakeholders, customers, vendors, and team members to ensure successful implementation of projects.
Assessed vendor capabilities prior to selection based on cost analysis data points such as price quotes and service level agreements.
Completed full-scale project plans with oversight of engineering activities and design processes.
Monitored progress of the project by tracking activities and resolving issues that arose during execution phase.
Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Identified, addressed and either resolved or escalated project issues.
Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
Lead IT Project Manager
K-Force
05.2022 - 01.2023
Responsible for the delivery of all project functionality for all Salesforce impacted applications End to End for ERP
Responsible for multiple large projects, change management processes Interfacing with cross-functional strategic teams
Clients, architects, testers/testing teams both on and offshore for the AT&T Sales Portal
Responsible for schedules and target dates in one or more project portfolios with a proven track record of driving project teams to deployment over an enterprise project environment
Gather and submit project estimates
Manage project level budget and spend, along with time reporting and resource allocation
Manage project level schedules and dependencies
Drive and maintain scope and changes
Plan and manage implementation and benefit realization (partner with business and finance)
Manage and drive closure to risks, issues and jeopardies at a project level
Create and manage client and leadership reporting at a project level
Worked in Scaled Agile /Hybrid and Application Development environments with on and offshore development and testing teams
Supported the needs of stakeholders along with reporting project status at the client stakeholder level up to executive level
Networking technologies used SDWAN, WIFI, VMWare, SAN storage, Backup solutions, DNS and DHCP, Active Directory
IT Project Manager
Bridgeview Consulting
10.2021 - 04.2022
Responsible for the maintenance and upkeep of the financial product catalog and portfolio-level plans for PMO, including associated resourcing plans for the entire infrastructure team.
Managed all project lifecycle needs, including maintenance of detailed project plans, project charters, risks, and issue registers, and regular reporting.
Management of the end-to-end process for release planning and implementation.
Projects implemented ranged from access security file creation and updates to on-premises platform conversions to the cloud in Azure, using agile and some waterfall methodology.
Extensive stakeholder and leadership management, driving delivery through consistent and collaborative communication.
Experience with O365 and shared services upgrades, and management of project costs.
IT Project Manager
Smart Folks/Infosys vendor
02.2021 - 09.2021
Manage the delivery of all project functionality for all impacted applications/teams
End-to-end program management of one or more programs containing multiple large projects
Maintained open communication channels with stakeholders, including development teams and sponsors
Developed project charter develop sub-project charter and management plan
Recommend tradeoffs within the project
Managed the defining and management of project scope in addition to reviewing with management for approval
Facilitated discovery sessions to address M&As related to security remediation processes, Identity and Assessment of systems, possible security remediation tasks that may be needed
(Patching, Configuration Changes, Password and Policy reinforcement)
Addressed possible remediation steps
(System Harding, Malware Antivirus considerations, backup and recovery)
Infrastructure Project Manager
J6 Management Consulting
01.2019 - 02.2021
Document project plans and compliant project documentation
Create technical schedules for infrastructure projects that reflect coordination of platform conversions
Ensure tasks/activities are executed within budget/timeframe, while managing project resources
Facilitate work groups and stakeholder reviews
(Capturing and clarifying specific requirements of each project)
Managing day-to-day ticket servicing activities related to security data changes
Document project goals and success markers and determine how success will be measured and tracked as movement
Documentation of project requirements and ensuring follow-through on action items are complete
Presented weekly and monthly reporting to leadership at the management and executive levels and incorporated feedback suggestions for use by technical teams In order to prioritize issue resolution
Responsible for budget management and product/service pricing for newly acquired vendors
Responsible for project initiation activities including the initial resourcing, set up and project kick-off
Managed project change control process team to ensure that scope control was tightly adhered to as defined via statement of work requirements
Managed and coached Agile methodology to newly hired product owners, scrum masters, and engaged development and testing teams for deployment/implementation of code
Conducted Agile ceremonies, sprint planning, daily standups, sprint reviews and sprint retrospectives along with addressing sprint backlog, product backlog and product increment
Sr Project Manager (Channels IT Axis)
Delta Airlines
08.2018 - 01.2019
Drive daily all agile teams (design, architecture
Development and testing)
Interface with project stakeholders and leadership including business and product teams to address platform changes to infrastructure initiatives ranging from Sales, Product Catalog Requirement Analysis, Design, Development using Agile/Scrum methodology to fulfilling all required compliances along with full validation of requirements etc
Manage all task related to IT Security projects, end user identity and access management, management of active directory (profiles and domain identity)
Proactively manage any infrastructure changes in project scope, identify potential crisis and devise contingency plans to overcome possible roadblocks for plan updates to infrastructure
Understand and articulate the business and technical implementation of decisions that are being made by project teams, whilst managing senior stakeholders’ relationships to ensure successful project delivery
Effectively communicate and manage client’s expectations
Monitor project status and present relevant projects reports to the internal and external stakeholders
Managed and coached Agile methodology to newly hired product owners, scrum masters, and engaged development and testing teams under studio model for deployment/implementation of code
Conducted Agile ceremonies, Sprint Planning, Daily Standups, Sprint Reviews and Sprint Retrospectives along with addressing sprint backlog, product backlog and product increment
Sr. Project Manager (Infrastructure)
Sun Technologies/Macys Technology
Atlanta, Ga
09.2017 - 06.2018
Lead a team of 15 developers, architects and testers with an end goal of completing several projects, internal platform conversion from Lotus notes to Microsoft 360, internal Share Point upgrades to accommodate our human resources department
Lead Infrastructure/app dev projects using Agile methodology for implementations
Managed budget and product/service pricing for newly acquired vendors
Ran point leads on all end-to-end implementations on portfolio projects focusing on the interactions between internal and external infrastructure customers, the coordination of resources, project scope, business requirement documentation, project documentation, project status reporting, project risk management, timelines, and change management as well as post-implementation audit reviews
Managed Single Sign On efforts with outside vendor management teams engaged to provide SAAS, PAAS and IAAS services at the infrastructure level
Provisioned SSLs for vendors managed security access, provisioned and managed user access and security levels
Lead IT Project Manager
AT&T/J6 Management Consulting
04.2015 - 08.2017
Assigned to ATT/Direct TV Merger
Managed a team totaling 50 members, Development teams, (On and Offshore) Testers (On an Offshore) Architects, Scrum Masters and Business Analyst
Product Owners, Product Catalogue Owners
Reviewed API inventory and assignment for New ATT IVR Platforms in the West Regions, Central Region and Eastern Region after conversion from Direct TV
Responsible for budget management and product/service pricing for newly acquired vendors, programing vendors
Managed Business ERP (Enterprise Release Planning) Requirement Gathering process via both Agile and Waterfall and Hybrids projects for all API references and insuring requirement traceability points and document versioning are accurately preserved for compliance for Java and SQL Development in order to satisfy compliancy rules and provide better customer experience
Managed Single Sign On efforts for Product Catalogue updates and enhancements via provisioned SSLs and managed user access and security levels
Engaged with Architects and development teams on and offshore for issues that may cause projects to be put in escalation mode for immediate resolution
Managed API testing environmental efforts related to infrastructure in order to keep separate from live production
Oversaw Change Management process for issues related to API scope changes, business requirement changes & requests for additional funding if needed
Managed project planning activities, including but not limited to: Defining the overall scope of the project; Creating and maintaining a consolidated timeline/schedule highlighting the major milestones and associated dates for project activities; Identifying and communicating project impacts and dependencies; Putting mechanisms in place to ensure on-going control of the project (E.g., Kick off meeting, overall Project Management Approach, Communication Plan, Risk Management, Issues Management, Defect management
Reporting project status to executive level management
Managing project milestones from inception to full deployment
Hosting user stories and feature grooming sessions, Iteration planning sessions and demonstrations at post iteration
Managing Project sizing ceremonies and daily stand ups
Lead Project Manager/ Digital Experience
AT&T Entertainment/ Accenture
Atlanta, Ga
11.2014 - 01.2015
Managed the creation of infrastructure Project Plans, Project Requirements, Design Documentation, and overall project through the full software development life cycle
(Waterfall/Agile) for development in Java environment
Responsible for all reporting and resource management to stakeholders and leadership
Managed Business Requirement Gathering process and insuring traceability points and document versioning are accurate
Responsible for reviewing and baselining all business requirements, system requirements (under waterfall)
Also worked closely with and backed up Scrum Masters and Product Owners as support when hosting Agile ceremonies (Feature Grooming, Iteration planning, review of user stories)
Interfaced with cross- functional teams both on and offshore in the My ATT
Com/Direct TV Entertainment space
Closely worked with development contacts, Architects and Testing contacts to ensure that all elements, API’s, Wireframes, Cloud configurations and milestones in Agile and Waterfall were being met for full deployment
Managed software update efforts via AWS for PAAS, IAAS and SAAS application platform changes
Ensure predictable, consistent, and successful project delivery
Responsible for Defining the overall scope of the project; creating and maintaining a consolidated timeline/schedule creating API test cases highlighting the major milestones and associated dates for project activities; Identifying and communicating project dependencies and impacts and risks; Putting mechanisms in place to ensure on-going control of the project (E.g., Kick off meeting, overall Project Management Approach, Communication Plan, Risk Management, Issues Management, Change Control Management quality assurance and defect management, etc.)
While changing over to Agile Methodology, I managed and coached Agile methodology to newly hired product owners, scrum masters, and engaged development and testing teams under studio model for deployment/implementation of code
Conducted Agile ceremonies, Sprint Planning, Daily Standups, Sprint Reviews and Sprint Retrospectives along with addressing sprint backlog, product backlog and product increment
Reporting project status to executive level management
Managing project milestones from inception to full deployment
Hosting feature grooming sessions, Iteration planning sessions and demonstrations at post iteration
Managing Project sizing ceremonies and daily stand ups
Lead IT Project Manager/Ignite Consulting
Amdocs/AT&T
Dallas, Tx
10.2011 - 11.2014
Total in Enterprise project deployments 5milion over 3 years
Manages, coordinates, leads projects from initiation through delivery
Responsible for meeting the project requirements and managing project scope, quality, schedule, budget, resources, and risk
Serve as a liaison between all the cross functional teams
Managed Project Plans, Requirements, Design Documentation, and overall project through the full software development life cycle
(Waterfall/Agile)
Responsible for all Cloud and API code configurations for My ATT.com
Responsible for reviewing and baselining all business requirements, system requirements (under waterfall)
Also worked closely with and backed up Scrum Masters and Product Owners (Product Catalogue owners) as support when hosting Agile ceremonies (Feature Grooming, Iteration planning, review of user stories)
Interfaced with cross- functional teams in Java, SQL and Share point both on and offshore in the My ATT.Com/Direct TV Entertainment space
Engaged with development contacts and testing contracts etc
All to ensure that all milestones were being met for full deployment along with Cisco IPT Voice Telecommunications requirements
Managed engineering teams that configured routers against cloud engineering teams to support assigned ATT/Direct TV portals
Managed all in project planning activities, including but not limited to: Defining the overall scope of the project; Creating and maintaining a consolidated timeline/schedule highlighting the major milestones and associated dates for project activities; Identifying and communicating project dependencies and impacts; Putting mechanisms in place to ensure on-going control of the project (E.g., Kick off meeting, overall Project Management Approach, Communication Plan, Risk Management, Issues Management, Change Control, etc.)
Reporting project status to executive level management
Managing project milestones from inception to full deployment
Hosting feature grooming sessions, Iteration planning sessions and demonstrations at post iteration
Managing Project sizing ceremonies and daily stand ups
Collaborate with diverse and strong cross functional teams
IT Project Manager
AT&T Mobility
11.2010 - 10.2011
$50 Million Dollar Release of iPhone Release
Managed creation of Project Plans, Product Catalogue updates along with creating Requirements, Design Documentation, and over all project provisioning points through the full software development life cycle
Responsible for all reporting and resource management
Interfaced with cross-functional teams both on and offshore, development contacts and testing contacts
All in an effort to ensure that all milestones were being met for full deployment along with Cisco IPT Voice Telecommunications requirements for iPhone Launch
Responsible for weekly reporting to Executive Management, Director, VP
Sr. IT Project Manager
AT&T Wireline
San Ramon, Ca
11.2007 - 10.2010
$70 Million Dollar Release ATT U-verse Product
Develop integrated baseline project plans applying estimating models, identifying resources and skills required, document estimating assumptions, refine plans and manage performance against them
Recommend best solutions based on understanding business issues
Provide task-based schedule and cost forecasts and assist in assessing risk-based provisions
Capture and track program metrics and perform analysis
Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk
Manage client expectations, anticipate operational and tactical risks and tracks them
Clarify, identify, and track requirements and issues for Java Development, use of TIRKS, IOF, remove barriers, resolve minor project issues and escalate to immediate manager where required
Manage project closure initiatives, such as client satisfaction survey and closure analysis
Document and archive project activities, deliverables, tools and findings for future projects
Support the launch of ATT- U-verse on ATT’s Broadband Network Management Platform
Sr. IT Project/ Program Manager
AT&T (Consultant)
San Ramon, Ca
04.2005 - 07.2007
$500k Enhancement Release for Legacy ATT Provisioning Systems
Responsible for defining and managing project schedules including dates, timelines and deliverables
Managed customer expectations to successfully deliver project
Served as main point of contact, from project launch and implementation to deployment and some post-delivery maintenance
Responsible for changes with scope and release schedules and managed project plans and estimates for internal and professional services against application deliveries
Provided recommendations that determine customer time and expenses and reported on project progress
Responsible for coordinating input from all business units, business owners, and business partners for example Data Product Catalogue teams, to aid in correct identification of Joint Requirements, Business Requirements, Technical and system requirements as it relates to new product updates and enhancements
Worked with the product managers and business owners to gain full concept of business and product objectives
Worked collaboratively with a broad set of related project resources to identify application process changes and document requirements for approval by the business
Also, the manager responsible will facilitating and coordinating the planning and testing of new provisioning software and software upgrades into a new environment