Summary
Overview
Work History
Education
Skills
Timeline
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Enoch Forte

Bowling Green,KY

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

13
13
years of professional experience

Work History

Package Delivery Driver

Fedex Ground
06.2023 - 12.2023
  • Filled out load paperwork and DOT-mandated log books.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Inspected load security and checked for damages.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Ensured accurate documentation of all necessary paperwork required for each delivery, including signatures and proof of delivery slips.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
  • Delivered packages to customer doorsteps and business offices.
  • Reduced delivery time by planning optimal routes using GPS technology and local knowledge.

Store Manager in Training

Speedway Gas Station
03.2023 - 06.2023
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
  • Developed targeted marketing campaigns that effectively communicated the brand message and attracted new customers into the store.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Coordinated special events such as in-store promotions or community outreach programs to increase visibility within the local market area.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.

Delivery Driver/Manager

Dominos Pizza
02.2021 - 02.2023
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Handled customer complaints professionally, resolving issues promptly and maintaining positive client relationships.
  • Created detailed reports on driver performance metrics, providing valuable insights into areas requiring targeted improvements.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Utilized GPS technology to track driver progress, adjusting routes as needed to optimize delivery times.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Store Manager

Hungry Howies Pizza & Subs
02.2011 - 02.2021
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Completed point of sale opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Paid attention to detail while completing assignments.
  • Delivered services to customer locations within specific timeframes.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Learned and adapted quickly to new technology and software applications.
  • Worked well in a team setting, providing support and guidance.

Education

High School Diploma -

Lake Region High School
Eagle Lake, FL
05.2009

Skills

  • Vehicle loading
  • Dispatch Collaboration
  • Equipment monitoring
  • Delivery Verification
  • Basic Math Skills
  • GPS Navigation
  • Attention to Detail
  • Customer Relationships
  • Cash Handling
  • Contactless Deliveries
  • Safe Food Handling
  • Vehicle inspections
  • Billing Statements
  • Order Processing
  • Valid Driver's License
  • Lifts up to 100 pounds
  • Vehicle Maintenance
  • Safe Driving
  • Materials transportation
  • Customer Support
  • Route Planning
  • Customer Service
  • Efficiency and Time Management
  • Safe Driving Practices
  • Cash Register Operation
  • POS System Operation
  • Licensing Requirements
  • Payment Collection
  • Document Management
  • Refund Processing
  • Delivery and Shipment Records
  • Customer-Oriented

Timeline

Package Delivery Driver

Fedex Ground
06.2023 - 12.2023

Store Manager in Training

Speedway Gas Station
03.2023 - 06.2023

Delivery Driver/Manager

Dominos Pizza
02.2021 - 02.2023

Store Manager

Hungry Howies Pizza & Subs
02.2011 - 02.2021

High School Diploma -

Lake Region High School

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Enoch Forte