Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

ENOCH HERNANDEZ

San Antonio

Summary

Multifaceted IT and customer service professional with 4+ years of experience in help desk support, technical troubleshooting, operations supervision, and client services. Strong track record of supporting diverse teams, managing complex workflows, and resolving user issues across technical and non-technical environments. Recognized for adaptability, professionalism, and commitment to delivering results. Actively pursuing degrees in Software Programming and Electrical Engineering. Open to roles in customer service, technical support, or insurance support.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Services & Customer Support Specialist

Accenture
04.2021 - 02.2025
  • Delivered remote and onsite technical support for hardware, software, and network systems
  • Assisted clients with troubleshooting issues across Windows, Android, and iOS platforms
  • Performed routine system maintenance, data entry, and user training
  • Data analyst
  • Teach Clients how to use new software that is assigned to them
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.

Operations Supervisor

Sonesta
09.2019 - 02.2022
  • Supervised hotel staff, maintained service quality, and ensured policy compliance
  • Tracked performance data, improved processes to reduce operational costs
  • Supported IT and admin systems; assisted in tech-related issue resolution and reporting

Mortician / Funeral Director

SCI
08.2019 - 02.2021
  • Coordinated services and legal documentation with care and professionalism
  • Handled customer relationships during sensitive situations
  • Managed service planning, transportation, and follow-up support

Automotive Technician / Mechanic

Caliber Collision
02.2015 - 11.2017
  • Diagnosed and repaired vehicle systems
  • Used manual and computerized tools to identify and fix issues
  • Communicated clearly with customers and ensured high satisfaction

Education

Bachelor's - Software Programming

Purdue University
06.2025

Diploma - Electrical Engineering

Lamson Institute
San Antonio, TX
06.2025

Health Sciences Coursework - undefined

St. Philip's College
01.2016

Skills

  • Help Desk Support (Tier 1 & 2)
  • Windows OS
  • Basic Networking
  • Android/iOS Device Support
  • Software Troubleshooting
  • Computer Hardware Setup & Repair
  • Microsoft Office
  • Google Workspace
  • Ticketing Systems (eg, Zendesk, ServiceNow)
  • CRM Tools
  • Data Entry
  • System Maintenance
  • Remote Support Tools
  • Customer service excellence
  • Issue troubleshooting
  • Adaptability and flexibility
  • Problem-solving
  • Live chat support
  • Help desk support
  • Multitasking and organization
  • Verbal and written communication
  • Email management

Certification

  • CompTIA A+, Active
  • CompTIA Network+
  • Microsoft Office Suite, Proficient
  • Security Awareness Training, Pending

Timeline

IT Services & Customer Support Specialist

Accenture
04.2021 - 02.2025

Operations Supervisor

Sonesta
09.2019 - 02.2022

Mortician / Funeral Director

SCI
08.2019 - 02.2021

Automotive Technician / Mechanic

Caliber Collision
02.2015 - 11.2017

Diploma - Electrical Engineering

Lamson Institute

Health Sciences Coursework - undefined

St. Philip's College

Bachelor's - Software Programming

Purdue University

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