Enoch Wamalwa
Port Credit
Summary
Dynamic security professional with extensive experience in security team management and compliance. Proven track record in enhancing operational efficiency and implementing emergency planning strategies, resulting in improved service delivery. Effective people manager and big-picture thinker.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager (Security & Life Safety)
First Canadian Place
Toronto
09.2025 - Current
- Oversee day-to-day security and life-safety operations across a premier multi-tower commercial office complex, retail concourse, and multi-level parking facilities consisting of over 3 million square feet of commercial office space.
- Supervised, scheduled, and mentored large team of security supervisors, front-line guards, and life-safety personnel, enhancing service delivery and operational performance.
- Championed development and implementation of emergency evacuation plans, fire safety protocols, and medical response strategies, ensuring preparedness and compliance.
- Responded to critical security incidents, conducted thorough investigations, and drafted comprehensive liability and incident reports, reinforcing accountability and safety protocols.
- Function as the primary liaison for high-profile corporate tenants regarding physical security requirements, access control modifications, and safety briefings.
- Manage third-party security vendors and ensure strict adherence to Service Level Agreements (SLAs)
- Premier multi-tower commercial office complex, retail concourse, and multi-level parking facilities consisting of over 3 million square feet of commercial office space.
Regional Manager
Commissionaires Great Lakes
Oakville
01.2023 - 01.2025
- Spearheaded a strategic digital transformation initiative that decreased operational costs through the integration of automated systems across multiple regional locations.
- Orchestrated comprehensive training programs for over 100 staff members, resulting in increased operational efficiency and service standardization.
- Forged strategic corporate partnerships to expand regional service coverage, enhancing competitive advantage and client satisfaction.
- Designed and launched a regional QA program that improved service delivery standards and guaranteed strict compliance with industry regulations.
- Steered cross-functional teams to surpass annual performance targets for two consecutive years, improving regional operational efficiency.
- Boosted client retention rates by 20% over a two-year period through personalized service enhancements and proactive stakeholder engagement.
Security and Loss Prevention Manager
Thermëa Spa Village
Toronto
01.2021 - 01.2023
- Authored and executed security standards, fire life-safety plans, emergency response procedures, and corporate security policies to enhance overall safety and compliance.
- Conducted internal investigations on policy violations or asset losses, presenting findings to executives and ensuring effective management of the annual operational budget.
- Developed loss prevention strategies to enhance security within the spa environment.
- Trained staff on theft prevention techniques and emergency response protocols.
- Conducted regular audits of inventory to identify discrepancies and potential theft.
Loss Prevention Manager
Holt Renfrew
Toronto
01.2019 - 01.2021
- Directed luxury retail loss prevention and cash office operations, ensuring strategic workforce planning and effective coaching for enhanced team performance.
- Developed and implemented shrinkage reduction and loss prevention training programs for retail and floor employees, fostering a culture of awareness and accountability.
- Collaborated with logistics and store operations teams to investigate high-value inventory discrepancies and identify supply chain vulnerabilities.
Team Lead
Alberta Health Services
Edmonton
08.2018 - 11.2018
- Supervised and evaluated dispatchers, conducting KPI reviews and performance appraisals to enhance team effectiveness in a high-stakes healthcare environment.
- Implemented technical procedures and company policies to ensure integrity and access security of confidential medical data and incident reports.
- Led team meetings to coordinate patient care strategies and improve workflow efficiency.
- Trained new staff on protocols and best practices for patient management systems.
- Implemented quality assurance checks to ensure compliance with health standards.
Security Manager
Toronto Wolfpack
Toronto
06.2018 - 08.2018
- Managed event-based security and safety protocols, leading to decrease in venue medical and safety concerns.
- Conducted investigations into security violations and updated training methods to enhance crowd control and officer situational awareness.
- Developed security protocols for events and operations at professional sports venue.
- Trained staff on emergency response procedures and safety practices.
- Collaborated with local law enforcement to enhance security measures during games.
Security Supervisor
CF Toronto Eaton Centre
Toronto
11.2013 - 05.2018
- Conducted monthly crime statistic audits to identify physical security vulnerabilities and strategically deployed guard personnel based on risk assessments.
- Ensured compliance with Employment Standards Act, Human Rights Code, Occupational Health and Safety Act, Criminal Code, and Trespass to Property Act, promoting a safe work environment.
- Audited daily incident reports to eliminate discrepancies and forwarded liability reports to company adjusters, ensuring accurate claims handling.
Education
Bachelor of Science - Psychology
United States International University
Nairobi, KE06-2007
Skills
- Security operations
- Security audits
- Risk mitigation
- Compliance management
- Policy development
- Emergency planning
- Asset protection
- Asset management
- Resource allocation
- Training management
- Security team management
- Decision-making
Languages
Swahili
Professional
Spanish
Limited
Affiliations
- Former professional rugby player (2010 -2019 Rugby league Canada, Toronto Wolfpack)
- Volunteer, Habitat for Humanity (2014 - 2017)
Certification
- Certified Protection Officer - International Foundation for Protection Officers October 2025
- Incident Command System - September 2025
Timeline
Assistant Manager (Security & Life Safety)
First Canadian Place
09.2025 - Current
Regional Manager
Commissionaires Great Lakes
01.2023 - 01.2025
Security and Loss Prevention Manager
Thermëa Spa Village
01.2021 - 01.2023
Loss Prevention Manager
Holt Renfrew
01.2019 - 01.2021
Team Lead
Alberta Health Services
08.2018 - 11.2018
Security Manager
Toronto Wolfpack
06.2018 - 08.2018
Security Supervisor
CF Toronto Eaton Centre
11.2013 - 05.2018
Bachelor of Science - Psychology
United States International University