Enock Joseph
Roosevelt,NY
Summary
Experienced NOC Engineer with proven skills in Monitoring and troubleshooting. In-depth understanding of IT systems and networks, working tirelessly to improve route performance. Interacts regularly with clients, documenting services provided and issues addressed.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
NOC Engineer Team Leader
Digicel Group
2013.04 - 2024.08
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Updated internal customers regarding open tickets and status of resolutions.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Conducted root cause analyses following incidents, implementing corrective actions to prevent recurrence and maintain service quality standards.
- Exceeded SLA standards for response times and problem resolution.
- Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
- Leveraged monitoring tools such as SolarWinds, ZTE’s ElasticNet UME, Assure1, ENM (Ericsson Network Manager), NetEco, iMaster (MAE and NCE) Zabbix, Cacti, Nera or NetMaster (Ceragon) to maintain real-time network visibility, enabling swift response times to potential issues.
- Closed first-time tickets quickly and met resolution volume requirements.
- Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
BSS Engineer
Natcom
2011.01 - 2013.04
- Ensured smooth integration of new sites into the existing network while minimizing service disruptions during the process.
- Conducted regular site visits to inspect installation quality, ensuring optimal equipment operation and adherence to standards.
- Developed a solid understanding of applicable regulatory requirements and industry standards, ensuring full compliance on all projects.
- Optimized handover success rates by fine-tuning neighbor cell configurations and resolving coverage gaps.
- Initiated proactive measures such as software upgrades or hardware replacements when warranted to prevent potential issues before they arose.
- Provided technical support to field teams during site visits, assisting with equipment installations or troubleshooting efforts as necessary.
Education
Bachelor of Science - Telecommunications
Faculté Des Sciences / Appliquées
HaitiSkills
- System monitoring
- Network Troubleshooting
- IP Networking
- Wireless Networking
- Switches and routers
- Multitasking
- Team building
- Data Center Operations
Timeline
NOC Engineer Team Leader
Digicel Group
2013.04 - 2024.08
BSS Engineer
Natcom
2011.01 - 2013.04
Bachelor of Science - Telecommunications
Faculté Des Sciences / Appliquées
Similar Profiles
Zuena James DanielZuena James Daniel
Commercial & Business Manager - Digital Services at Digicel GroupCommercial & Business Manager - Digital Services at Digicel Group
Winglise Amazan PierreWinglise Amazan Pierre
CUSTOMER SERVICE at Digicel GroupCUSTOMER SERVICE at Digicel Group
SHANIKA WALKERSHANIKA WALKER
Cash and Bank Accountant at Digicel GroupCash and Bank Accountant at Digicel Group