Enohor Irikefe
Royse City,United States
Summary
IT technician with extensive experience in providing after-hours technical support and security monitoring for enterprise systems. Expert in remote troubleshooting and diagnosing hardware and software issues across Windows, Mac, and Linux platforms. Committed to enhancing service delivery, collaborating with users and IT teams to resolve technical challenges, and maintaining a robust cybersecurity posture.
Overview
1
1
Certification
13
13
years of professional experience
Work History
IT Technician
CCYOUNG
, TX
03.2020 - Current
- Provided end-user desktop support, resolving hardware, software, application, operating system, and connectivity issues.
- Used remote support tools to maintain system uptime and enhance user experience through desk-side and remote technical assistance.
- Diagnosed networking problems using diagnostic testing software and equipment, identifying technical issues and researching effective solutions.
- Implemented and maintained emergency backup and restore systems for mission-critical network servers.
- Regulated user access to sensitive files to help protect against internal security breaches.
- Deployed, configured, and upgraded network software, including enterprise antivirus and diagnostic programs.
IT Technician
CARUTH
, TX
08.2013 - 12.2019
- Administered and maintained Windows Server and Exchange Server environments while monitoring multiple Microsoft Windows servers in a local data center.
- Provided remote and onsite support for desktop and network-related issues for hundreds of managed-services business clients.
- Installed, troubleshot, and supported business software, computer hardware, and network-associated peripherals.
- Configured and set up large multitenant enterprise cloud environments.
- Imaged, configured, and deployed multiple models of Windows-based laptops for managed-service businesses.
- Supported multitenant PBX environments using Asterisk and deployed business phones.
Education
Bachelor of Science - Communication Technology
National Open University Nigeria
NigeriaSkills
Certification
Google IT Support Professional Certificate, Google, Issued 2021-02
Timeline
IT Technician
CCYOUNG
03.2020 - Current
IT Technician
CARUTH
08.2013 - 12.2019
Bachelor of Science - Communication Technology
National Open University Nigeria