Summary
Overview
Work History
Education
Skills
Timeline
Generic

Enon BUtler

North Miami,FL

Summary

Bringing 13 years of efficient, effective, and highly marketable customer service experience to the table. I am motivated for perfection, adept in conflict-resolution, have an upbeat personality, and carry a passion for people. Looking for a career that allows me to exercise my drive while promoting opportunities for continued growth.

Overview

15
15
years of professional experience

Work History

General Store Manager

Aventura, FL
01.2018 - Current
  • Go Go is a fast casual restaurant that serves
  • Empanada's Salads and soups and fresh drinks daily
  • We pride our selves on selling healthy food at a fast food pace
  • I create the schedule
  • I have self improvement sessions with each employee
  • I lead morning meetings on goals of the day and some areas we need to focus on
  • I am responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides great customer service
  • Maintain a clean, organized line with properly functioning line equipment
  • During slow points during shifts I am expected to evaluate what other tasks need to be completed, and assist others with those tasks
  • Making sure great tasting, high quality food is served
  • Resolving food quality issues
  • Managing food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and enforcing the Daily Food Safety Checklist and food safety policies and procedures
  • Managing crew breaks, shift changes, shift meetings, and line schedules
  • Developing and cross-training all front of house Crew
  • Assisting with Crew performance reviews and the resolution of performance issues
  • Training and developing future Managers
  • Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
  • Overseeing office equipment and making sure office supplies are ordered as necessary
  • Ensuring the proper quantity of supplies are available as needed
  • Troubleshooting back of house computers and POS system.

Production Manager

Captain
Miami, FL
12.2015 - Current
  • Thais Venturini 954-401-2314
  • Identify peer strengths to place them in positions to succeed
  • Retrieve equipment, organize van, and safely transport materials to events
  • Meet and exceed the desires of elite clientele
  • Ensure waste is properly handled and disposed
  • Maintain inventory
  • Food/Beverage expeditor
  • Provide functional and aesthetically pleasing notions for setup and layout
  • Stock and maintain silverware, linen, and condiments

Butler

02.2013 - Current
  • Arrange motivational meetings to coach employees to drive sales
  • Create system to monitor employee calls to ensure quality assurance
  • Monitor company paperwork and administrative information
  • Provide professional assistance on product knowledge giving employees the tools they need to succeed every day
  • Provide call center webinars and brainstorm with employees to improve client satisfaction
  • Enforce procedures ensuring that customer inquiries are resolved at first point of contact and in a concise professional manner
  • Provide professional training to employees insuring they are confident and comfortable engaging customers
  • Hiring experienced call center agents that effective and efficiently manage a high volume of calls daily
  • Requiring agents to promptly respond to customer inquiries via telephone or email

Manager

Sprint
Hialeah, FL
03.2013 - 12.2013
  • 978-7595
  • Greet clients promptly with an eagerness to assist
  • Use open-ended questions to gain clear understanding of customers' needs
  • Keep sales floor professional and neat at all times
  • Open and close store; duties include opening and closing cash registers, conducting nightly inventory, and ensuring store and merchandise are properly secured
  • Work as a team member to provide the highest level of service to customers
  • Motivate, lead, and encourage peers
  • Train and guide new employees and re-train staff
  • Stay current with products, technology, promotions, and future promotions
  • Efficiently and effectively create opportunities to "up sell" and "cross sell"
  • Educate customers to promote informed decisions
  • Organize monthly floor plans
  • Stock, restock, and organize product walls, James Diagmo 804-399-1613
  • Regularly inquire about guest satisfaction, anticipate additional needs, and fulfill further requests
  • Deliver exceptional service by greeting and serving customers in a timely and friendly manner
  • Clean and maintain beverage area, display cases, equipment, and order transaction area
  • Plan and prepare food for parties, holiday meals, luncheons, special functions, and social events
  • Stay abreast on current and future events offered by the casino and racetrack to encourage guest attendance and re-entry
  • Take food and beverage orders from serving staff or directly from patrons
  • Write patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff
  • Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies, Richard Van Oordt 786-536-8569
  • Conduct daily pre-shift and weekly meetings to ensure organization and efficiency
  • Schedule staff
  • Motivate peers
  • Enthusiastically greet customers
  • Provide rapid and thorough service while ensuring every plate is in pristine condition
  • Maintain full menu and product knowledge in order to provide accurate suggestions and/or wine pairing
  • Multitask between server and side duties and help peers when needed
  • Effectively communicate with kitchen staff regarding customer allergies, dietary needs, and other special requests
  • Accurately record orders and partner with teammates to serve food and beverages that exceeded guests' expectations
  • Skillfully anticipate and address guests' service needs.

Lead Server, Lead Host, Lead Bartender

Mardi Gras Casino French Quarter
Hallandale, FL
11.2012 - 02.2013

Nordstrom

Cafe Bistro
07.2008 - 07.2012

Event and Logistics

  • Manager, Lead Server, Lead Bartender, Sanitation Captain, Event Packing

Butler, Lead Sales Associate

Enon Taylor
Miami, FL
  • Consistently deliver exceptional customer service by quickly and efficiently maximizing table turns and rotated seating for maximum guest satisfaction
  • Diligently clean, sanitize and organize food speed racks, food bins, dry storage racks and chemical storage room
  • Adhered to quality expectations and standards

President

Miami, FL

Lead Server

Aventura, FL

Education

Business Administration

Monsignor Edward Pace College PreparatoryHigh School
01.2007

Miami Dade College

Skills

  • Leadership
  • Adept in Conflict-Resolution
  • Communication
  • Team Player
  • Keen sense to detail
  • Effective Listener
  • Optimism
  • Exceptionable Patience
  • Organization
  • Problem Solver
  • Going the extra mile
  • Even keel personality

Timeline

General Store Manager

01.2018 - Current

Production Manager

Captain
12.2015 - Current

Manager

Sprint
03.2013 - 12.2013

Butler

02.2013 - Current

Lead Server, Lead Host, Lead Bartender

Mardi Gras Casino French Quarter
11.2012 - 02.2013

Nordstrom

Cafe Bistro
07.2008 - 07.2012

Event and Logistics

Butler, Lead Sales Associate

Enon Taylor

President

Lead Server

Business Administration

Monsignor Edward Pace College PreparatoryHigh School

Miami Dade College

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