Summary
Work History
Education
Skills
Websites
Timeline
AdministrativeAssistant

ENOS BANDA

Lusaka

Summary

Excellent communication skills combined with analytical and attentive nature. Technical skillssuch as research and report writing, analysis of data, administration, project management and planning. Knowledgeable in the field of international relations and development. Knowledgeable in the use of Microsoft packages such as Microsoft Word, Microsoft Excel and Microsoft Power Point. Conversant with the use of Customer Relationship Management (CRM) PipeCycle software for lead management. Conversant with the use of SPSS for basic quantitative data analysis, knowledgeable in the use of Kobo Collect for data collection. Problem solving skills, result oriented and driven to consistently exceed objectives made or given. Focused on continuous professional development and process improvements. Innovative and goal oriented. Dedicated team player. Fluent in English and Nyanja and basic knowledge of Bemba and French.

Work History

Loan Executive

Padikash Enterprises LTD, Lusaka
08.2022 - Current
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
  • Examined customer loan applications for loan approvals and denials.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.

Research Assistant

Pact Zambia
Lusaka
08.2021 - 09.2021
  • Impact Survey for DREAMS Project
  • Main Goal: To Assess the Impact of DREAMS on the Reduction ofHIV/AIDS
  • Infections in Zambia among Adolescents and Young Women between the Ages of
  • Conducted research, gathered information from multiple sources and presented results.
  • Scheduled appointments with test subjects over phone and through email.
  • Collected research data through experimentation, surveys and leading focus groups.
  • Worked with principal investigators to coordinate qualitative research.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Sales and Relationship Officer

Nkwashi City Savings and Credit Union
Lusaka
01.2021 - 02.2021
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
  • Generated new business and referral clients in partnership with financial advisors and branch team.
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.

01.2010 - 1 1

Education

Bachelor of International Relations and Development - undefined

Mulungushi University
2021

High School Certificate - undefined

2016

Skills

  • Project Management
  • Administrative Skills
  • Research and Report Writing
  • Dedicated Team Player
  • Social Skills
  • Analytical
  • Collections Proficiency
  • Customer Relations
  • Customer Satisfaction
  • Privacy and Confidentiality
  • Active Listening and Learning
  • Customer Inquiries
  • Data Recording Accuracy
  • Efficient Data Entry
  • Audio Transcription
  • Customer Care
  • Data Integrity

Timeline

Loan Executive

Padikash Enterprises LTD, Lusaka
08.2022 - Current

Research Assistant

Pact Zambia
08.2021 - 09.2021

Sales and Relationship Officer

Nkwashi City Savings and Credit Union
01.2021 - 02.2021

01.2010 - 1 1

Bachelor of International Relations and Development - undefined

Mulungushi University

High School Certificate - undefined

Similar Profiles

CREATE PROFILE
ENOS BANDA