Summary
Overview
Work History
Education
Skills
Timeline
Generic
Enos TAYLOR

Enos TAYLOR

Moreno Valley,CA

Summary

Diplomatic customer service specialist professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining thorough knowledge of business ordinance. Confident communicator recognized for consistently receiving excellent customer feedback. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

20
20
years of professional experience

Work History

Tax Compliance Aide

Office Of Finance, City Of Los Angeles
2023.05 - Current

I perform paraprofessional duties in assisting professional tax compliance staff in the analysis, interpretation and enforcement of various tax and fee liabilities. I do legal or paralegal research and prepare legal forms for court submission.

Customer Service Specialist 1

City of Los Angeles, Office of Finance
2021.12 - 2023.05
  • Resolved customer inquiries, questions and concerns to consistently offer quality service
  • I processed accounting work for tax and non-tax files
  • Provided information on City Business Tax and associated permits ordinances
  • I reviewed billing information and follow up on requests and related work.

Tax Compliance Aide

City of Los Angeles, Office of Finance
2016.10 - 2021.12
  • Helped customers open accounts, update information and carry out range of routine actions
  • Set up customer accounts
  • I performed paraprofessional duties in assisting professional tax compliance staff in the analysis, interpretation and enforcement of various tax and fee liabilities
  • I did legal or paralegal research and prepared legal forms for court submission.

Customer Service Specialist 1

City of Los Angeles, Office of Finance
2008.09 - 2016.10
  • I worked on specialized business tax and associated permits involving various aspects of processing and reviewing customer requests for service, billing questions and resolutions, as well as service complaints
  • I also provided information on City Business Tax and associated permits.

Senior Clerk Typist

City of Los Angeles, Office of Finance
2003.08 - 2008.09
  • I executed difficult clerical work of a responsible nature requiring frequent exercise of independent judgment and a solid knowledge of the functions of the organizational unit in which the position was located
  • Performed typing duties and cashiering
  • I also provided information on City Business Tax.

Education

Associate of Arts in English -

El Camino College
Torrance, CA
05.1995

Skills

  • Credit Card Payment Processing
  • Upbeat and Positive Personality
  • De-escalation Techniques
  • Responding to Difficult Customers
  • Customer Account Management
  • Transaction Processing
  • Verbal and Written Communication
  • Multitasking and Prioritization

Timeline

Tax Compliance Aide

Office Of Finance, City Of Los Angeles
2023.05 - Current

Customer Service Specialist 1

City of Los Angeles, Office of Finance
2021.12 - 2023.05

Tax Compliance Aide

City of Los Angeles, Office of Finance
2016.10 - 2021.12

Customer Service Specialist 1

City of Los Angeles, Office of Finance
2008.09 - 2016.10

Senior Clerk Typist

City of Los Angeles, Office of Finance
2003.08 - 2008.09

Associate of Arts in English -

El Camino College
Enos TAYLOR