Enri Dragoi
Naples,FL
Summary
Dynamic sommelier with expertise in wine selection and cellar management at the Club at Pelican Bay. Proven ability to enhance guest experiences through exceptional service and effective wine pairings. Skilled in inventory management and staff training, fostering a collaborative environment that drives sales and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Sommelier
Club at Pelican Bay
10.2015 - Current
- Assisted in wine selection to enhance menu pairings and improve guest experience.
- Learned and applied knowledge of wine regions, varietals, and tasting notes for informed recommendations.
- Supported inventory management by tracking wine stock levels and ensuring proper storage conditions.
- Provided excellent customer service by engaging with guests and addressing inquiries about wine options.
- Collaborated with kitchen staff to create harmonious food and wine pairings for special events.
- Participated in training sessions to develop skills in wine tasting and service techniques.
- Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Coordinated wine selection and restocking for cellar with over Number bottles.
- Implemented effective cost control measures, resulting in reduced waste while maintaining the highest quality standards.
- Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
- Evaluated potential new additions to the wine list through systematic blind tasting protocols, guaranteeing only top-quality offerings were featured.
Bartender
Royal Poinciana Golf Club
11.2021 - 05.2022
- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in managing inventory, tracking supplies, and placing orders to maintain optimal stock levels.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
Banquet Captain
Naples Grande Hotel
10.2018 - 06.2019
- Supervised banquet staff, ensuring adherence to service standards and operational efficiency.
- Coordinated event logistics, including setup, service flow, and breakdown processes.
- Trained new team members on service protocols and guest interaction techniques.
- Monitored inventory levels and placed orders for necessary supplies to maintain operations.
Server
Port Royal Club
10.2010 - 08.2015
- Provided exceptional customer service, ensuring satisfaction and addressing inquiries promptly.
- Collaborated with kitchen staff to deliver accurate orders and maintain efficient service flow.
- Managed cash register operations, handling transactions accurately and efficiently during busy shifts.
- Assisted in training new servers on menu items, service protocols, and best practices for efficiency.
Dining Room Manager
Naples Yatch Club
11.2012 - 05.2014
- Oversaw daily dining operations, ensuring exceptional guest experiences and service quality.
- Managed staff schedules, optimizing labor resources to meet peak service demands.
- Trained and mentored team members on customer service standards and operational procedures.
- Implemented new dining protocols, enhancing efficiency and reducing wait times for guests.
Server Assistant
Wyndemere Country Club
09.2009 - 08.2010
- Assisted servers with food and beverage delivery, ensuring timely service to guests.
- Maintained cleanliness of dining areas, contributing to a welcoming atmosphere for patrons.
- Supported inventory management by restocking supplies and organizing storage areas efficiently.
- Collaborated with kitchen staff to streamline communication and expedite order preparation.
Education
Bachelor - Economic Tourism
University Fan S Noli
Korce, Albania Certificate - WSET LEVEL 1
Wine And Spirit Education Trust
Toronto, Canada 03.2023
Certificate - Food And Wine Pairing
Fine Vintage LTD
Las Vegas, NV12.2022
Certified Sommelier - Wine And Service Industry
Court of Master Sommeliers
Chicago, IL11.2021
Introduction - Wine And Service Industry
Court Of Master Sommeliers
Tampa, FL12.2018
Certificate - Bartender And Barista Training
ICOES
Berlin , Germany 06.2017
Graduate Certificate - Bartender And Barista Training
Event Trix
Fort Myers, FL06.2017
Fuat Babani High School
Korce Albania 06.2008
Skills
- Wine tasting expertise
- Wine service management
- Cellar management
- Supplier relationship management
- Wine tasting events
- Staff training and development
- Inventory management
- Serving specifications
- Menu development
- Wine list management
- Vendor negotiations
- Multilingual communication
- Special events
- Wine club management
- Wine pairing
- Glassware selection
- Decanting techniques
- Wine history
- Sparkling wine service
- Budgeting and cost control
- Wine list creation
- Wine aging potential
- Wine regions
- Wine temperature control
- Wine service techniques
- Wine education
- Wine salesmanship
- Food pairing principles
- Catering experience
- Teamwork and collaboration
- Team player
- Warm and friendly
- Reliable and responsible
- Attention to detail
- Cleaning and sanitizing
- Multitasking
- Customer satisfaction
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Food safety
- Cool under pressure
- Hygiene practices
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Royal Poinciana Golf Club
11.2021 - 05.2022
Banquet Captain
Naples Grande Hotel
10.2018 - 06.2019
Sommelier
Club at Pelican Bay
10.2015 - Current
Dining Room Manager
Naples Yatch Club
11.2012 - 05.2014
Server
Port Royal Club
10.2010 - 08.2015
Server Assistant
Wyndemere Country Club
09.2009 - 08.2010
Bachelor - Economic Tourism
University Fan S Noli
Certificate - WSET LEVEL 1
Wine And Spirit Education Trust
Certificate - Food And Wine Pairing
Fine Vintage LTD
Certified Sommelier - Wine And Service Industry
Court of Master Sommeliers
Introduction - Wine And Service Industry
Court Of Master Sommeliers
Certificate - Bartender And Barista Training
ICOES
Graduate Certificate - Bartender And Barista Training
Event Trix
Fuat Babani High School