Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Enrica Salvador

Pineville,LA

Summary

Dynamic manager with a proven track record at Apollo Greek and Lebanese Cafe, excelling in team leadership and decision-making. Enhanced operational efficiency and customer satisfaction through effective conflict resolution and active listening. Skilled in accounts payable and vendor invoice processing, driving productivity and fostering a positive work environment.

Overview

6
6
years of professional experience

Work History

Accounts Payable Clerk

Southern General Agency Inc
06.2022 - Current
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Accelerated invoice approval times, implemented electronic invoice submission and approval processes.
  • Minimized late fees and interest charges by developing efficient system for tracking payment due dates.

Manager

Apollo Greek and Lebanese Cafe
05.2021 - 06.2022
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Customer Service Representative

Southern General Agency Inc
05.2019 - 05.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Science - Business Administration

Louisiana State University At Alexandria
Alexandria, LA
05-2017

High School Diploma -

Pineville High Schooll
Pineville, LA
05-2010

Skills

  • Decision-making
  • Time management
  • Team leadership
  • Customer service
  • Active listening
  • Vendor invoice processing
  • Accounts payable
  • Payment scheduling
  • Payment verification
  • Account management

Languages

Spanish
Native or Bilingual

Timeline

Accounts Payable Clerk

Southern General Agency Inc
06.2022 - Current

Manager

Apollo Greek and Lebanese Cafe
05.2021 - 06.2022

Customer Service Representative

Southern General Agency Inc
05.2019 - 05.2021

Bachelor of Science - Business Administration

Louisiana State University At Alexandria

High School Diploma -

Pineville High Schooll

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Enrica Salvador