EnRico Hawkins

• Responsible for analyzing creditworthiness of a potential small business applicant.
• Review of credit reports, organization structure, tax returns and other relevant financial information.
• Responsible for formulating credit recommendation based upon review of applicant’s data and the results of a proprietary model.
• Identifying potential risks associated with specific loan applications, mitigating financial exposure for the organization.
• Managing a high volume of loan applications, maintaining accuracy and timeliness in the underwriting process, leading to increased customer satisfaction.
• Analyzing credit, income, compliance and title documents during underwriting process.

• Assisted financial planners and the team in managing and organizing client service workflow by managing direct incoming calls, emails and client inquiries daily.
• Handled simple check processing, client paperwork, minimum distributions and digital services.
• Proactively anticipated client needs by maintaining an in-depth understanding of their preferences and requirements.
• Implemented new systems for tracking requests and feedback from clients, enhancing responsiveness and adaptability of the team.
• Coordinated appointment scheduling to optimize time management for both clients and staff members.
• Managed multiple client accounts, ensuring timely delivery of services and accurate billing.

Administrative Associate IV/2022-2023

• Organize office operations and procedures and coordinate the diverse work of the department necessary for adequate office support for all faculty members.
• Periodically, access budget accounts to determine current status, research and resolve any questionable items.
• Assist with class schedule, and completing annual reports for the Board of Nursing.

Residential Assistant/2020-2022

• Building a residential community through programming, acting as a mentor for students, being a familiar first resource for students with academic or institutional questions, and enforcing residential policies.

Office Receptionist/2019-2022

• Address faculty, staff, and student's phone and in-person inquiries.
• Serve visitors by greeting, welcoming, and directing them appropriately.
• Keep a safe and clean reception area by complying with procedures, rules, and regulations.

Peer Leader/2019-2022

• A mentor and a role model who assisted new students around during their orientations and throughout the year with making an important transition, learning a new skill, or facing an unknown challenge.

Student Success Peer Mentor/2019-2021

• Assisted in new creative techniques in reaching out to students within the College of Business.
• Introduced new ideas for the College of Business social media platforms as well as assisted in new and initiative ways in increasing retention levels amongst students.

• Greeted every guest with personable approach and provided knowledgeable service.
• Responsible for handling and processing any money that came in as well as assisted in office duties for the organization.
• Addressed registration, camper accounts and billing inquiries to limit enrollment disruptions.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.