Enriqua Garcia

• Served as primary point of contact for patients and patient care giver , addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Assessed patient needs and developed solutions to meet needs.
• Oversaw scheduling and dispatching of nurses, maximizing efficiency and minimizing delays in service delivery.
• Enhanced patient satisfaction by efficiently addressing and resolving service issues.
• Coordinated and monitored service activities to confirm work met all requirements.
• Communicated with clients and service providers to provide updates on work progress.
• Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
• Streamlined service coordination processes for improved team productivity and response times.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
• Collaborated with cross-functional teams to optimize service operations and improve client experiences.
• Played key role in successful onboarding of new hires within Service Coordinator role, offering mentorship and guidance as needed.
• Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
• Managed and coordinated service teams to achieve successful completion of service projects.
• Prepared reports on service performance metrics and key indicators for management review.
• Enhanced team efficiency by coordinating service schedules and reducing downtime between appointments.
• Analyzed service data to identify trends and areas for improvement, contributing to strategic planning.
• Streamlined communication between service departments, ensuring timely updates and reducing errors.
• Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
• Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
• Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
• Managed high volume of patient requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and staff.
• Resolved patient and family complaints and issues to drive satisfaction and loyalty.
• Maintained accurate records and full compliance with government regulations and agency guidelines.

• Administered medications accurately and in timely manner, ensuring proper treatment for various conditions.
• Performed routine evaluations of each patient's status, needs, and preferences.
• Monitored vital signs and assessed patients regularly, swiftly identifying any changes in condition and addressing concerns promptly.
• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Provided high-quality wound care, reducing risk of infection and promoting timely healing.
• Managed time efficiently during busy shifts by multitasking effectively without compromising quality of care.
• Demonstrated strong clinical judgment by assessing symptoms quickly and prioritizing appropriate interventions accordingly.
• Streamlined documentation processes by maintaining accurate medical records through electronic charting systems.
• Maintained thorough knowledge of emergency procedures, effectively responding to urgent situations when required.
• Enhanced patient care by providing compassionate and individualized attention, leading to improved health outcomes.
• Obtained patient vital signs and input/output measurements from inpatients.
• Performed IV therapy treatments safely and accurately, administering fluids and medications as ordered by physicians.
• Coordinated with healthcare providers to schedule diagnostic tests for patients, expediting care plans as necessary.
• Educated patients and their families on disease management, medication administration, and at-home care techniques, empowering them to take control of their health.
• Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
• Continuously pursued professional development opportunities to stay current on best practices in nursing field, ensuring optimal patient outcomes.
• Provided emotional support to patients and their families during difficult times, fostering trust and rapport with those under my care.
• Contributed to infection control measures by adhering to strict hygiene protocols and educating staff on best practices.
• Cared for wounds, provided treatments, and assisted with procedures.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Used aseptic techniques to provide sterilized wound care and dressing applications.
• Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
• Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
• Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
• Comforted and counseled patients and families throughout care process.
• Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Administered medications and injections to patients.
• Monitored patient health conditions to report changes to assigned physician.
• Provided patient education on health care issues and prescribed medications.
• Promoted positive work environment among nursing staff through collaboration, open communication, and support.
• Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Maintained clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
• Expedited invoice processing, ensuring accurate recording of financial transactions in accounting system.
• Ensured timely completion of projects with diligent task prioritization, delegation, and follow up.
• Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
• Reduced errors in documentation by meticulously proofreading and editing written materials.
• Streamlined office processes by implementing efficient filing and organizational systems.
• Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Facilitated smooth communication between departments, acting as liaison to ensure prompt resolution of issues.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Liaised between clients and vendors and maintained effective lines of communication.

Reduced risk of complications during detox by promptly identifying and addressing any potential medical concerns or reactions to medications.

• Managed medication inventory efficiently, ordering additional supplies as needed while keeping accurate records of usage patterns.
• Educated patients on importance of proper nutrition, hydration, and self-care during detoxification process.
• Assisted patients in identifying triggers and coping strategies to prevent relapse after completing detox program.
• Ensured compliance with facility policies and procedures by maintaining clean, organized workspace and adhering to all safety guidelines.
• Enhanced treatment outcomes by closely monitoring patient vital signs and administering medications as prescribed.
• Improved patient comfort by providing compassionate care and support during detoxification process.
• Promoted positive relationships with family members involved in patient''s recovery process by providing regular updates on progress made during detoxification.
• Provided emotional support to patients experiencing withdrawal symptoms, helping them to better manage their discomfort.

• Participated in regular audits to maintain compliance with all regulatory standards within healthcare field.
• Established strong relationships among interdisciplinary team members/providers across various healthcare settings ensuring optimal continuity-of-care delivery experiences for patients served within scope of practice role limitations.
• Reduced patient wait times by implementing efficient scheduling practices for medical assistants.
• Conducted performance evaluations of medical assistants, fostering professional growth and development.
• Developed educational materials for patients regarding their treatments and medications, promoting informed decision-making processes in healthcare management.
• Streamlined office workflows through close collaboration with administrative staff members such as receptionists or billing coordinators where applicable within organization hierarchy structure dynamics.
• Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout day-to-day operations of clinic or practice setting as needed.
• Boosted patient satisfaction by addressing concerns promptly and providing exceptional customer service.
• Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments.
• Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
• Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
• Collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes.
• Assisted in recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.
• Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
• Called and faxed pharmacies to submit prescriptions and refills.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Communicated with patients, ensuring that medical information was kept private.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.