Enrique Avalos
Hatch,NM
Summary
Adept at conflict resolution and customer relations, honed through a dynamic roles throughout my life, I excel in high-pressure environments, driving customer loyalty and team performance. My proficiency in data entry and critical thinking has consistently contributed to exceeding performance metrics, showcasing a results-driven approach with a focus on achieving strategic goals.
Overview
26
26
years of professional experience
Work History
Safety Risk and Compliance Director
NMDOH
10.2024 - Current
- Maintained and supported facilities compliance program to align with CMS, VA, State, and Federal regulations
- Active Defensive Driving coordinator and Instructor
- Maintain and manage Facility Fleet
- Report monthly QAPI numbers
- Assist in updating, reviewing and maintaining policies
- Keep and track active facility key cards
- Assist in identifying risk by conducting daily, weekly, monthly, and yearly audits
- Backed data security and information privacy efforts.
- Enhanced internal audit capabilities by creating comprehensive checklists and guidelines.
- Developed risk mitigation strategies for effective regulatory compliance across the organization.
- Streamlined incident reporting processes for more efficient tracking and resolution of potential violations.
- Assist with Internal and facility investigations
- Respond to emergency situations using facility protocols
- Led compliance initiatives to ensure adherence to regulatory standards across multiple departments.
- Developed and implemented training programs to enhance staff awareness of compliance policies.
- Conducted audits and assessments to identify risks and improve operational processes.
- Collaborated with cross-functional teams to design effective compliance strategies and procedures.
- Evaluated existing compliance programs, recommending enhancements for increased effectiveness and efficiency.
- Managed compliance efforts, reporting and audits.
- Prepared records and data for regular audits.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
- Delivered and tracked program training for associates and supervisors to safeguard continuing business relationships.
Customer Service Representative
Gunhers Guns and Ammo
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Sierra County Sheriffs Ofice
Sierra County
09.2021 - 09.2023
- Prioritized mental health awareness within the department by offering counseling services for officers dealing with stress-related issues arising from job duties.
- Established programs aimed at assisting victims of crime, providing support and resources necessary for recovery and healing.
- Implemented crime prevention programs targeting youth populations in an effort to reduce juvenile delinquency rates within the community.
- Fostered positive relationships with community leaders, organizations, and citizens to promote trust and collaboration in addressing local issues.
- Increased public safety by implementing proactive policing strategies and community engagement initiatives.
- Incorporated community policing principles throughout department operations, encouraging deputies to develop lasting relationships with residents in their assigned areas.
- Developed comprehensive emergency response plans for various scenarios including natural disasters, active shooter situations, and mass casualty events.
- Established successful partnerships with neighboring law enforcement agencies to enhance regional security efforts through information sharing and joint operations.
- Improved officer safety through regular reviews of tactics used during critical incidents allowing adjustments based on best practices.
- Conducted thorough investigations into criminal activities and collaborated with other law enforcement agencies to apprehend suspects and bring cases to resolution.
- Utilized data-driven decision-making processes to allocate resources effectively, targeting high-crime areas and focusing on prevention efforts where they were most needed.
- Promoted transparency within the department by implementing body-worn cameras and establishing clear policies on their use and data retention.
- Ensured compliance with all federal, state, and local laws while enforcing ordinances within the jurisdiction of the county sheriff''s office.
- Prepared, processed, and transmitted various reports.
- Investigated crimes, interviewed witnesses, and victims and gathered physical evidence and preserves for court.
- Patrolled in assigned district in patrol car for purpose of observing area for possible criminal activity.
- Served as witness in court and provided evidence as required.
- Coordinated with law enforcement agencies to respond to security incidents and emergencies.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
Marine Enforcement Officer
Energy, Minerals, and Natural Resource Division
03.2016 - 09.2020
- Adapted quickly to changing circumstances or emerging threats during field operations for optimal situational awareness.
- Ensured consistent application of laws and regulations across diverse contexts by adhering strictly to established protocols.
- Maintained detailed records of investigations, actions taken, and outcomes achieved for future reference and analysis.
- Performed interior and exterior security patrols and checks.
- Facilitated successful resolution of disputes between parties through mediation efforts when possible.
- Controlled access to high-security areas, inspecting individuals, property and other vehicles.
- Worked closely with public and remained courteous and calm while defusing tense situations.
- Enhanced public safety by conducting thorough investigations and enforcing regulations.
- Leveraged strong knowledge of relevant laws and regulations to provide guidance and support to colleagues in difficult situations.
- Streamlined enforcement processes for improved efficiency and effectiveness in addressing violations.
- Increased compliance rates through proactive education and outreach initiatives.
- Identified trends or patterns in observed violations, enabling proactive planning for future enforcement activities.
- Contributed to policy development efforts by providing valuable insights from front-line experiences as an Enforcement Officer.
- Assisted with training new enforcement officers, ensuring they were well-prepared to carry out their duties effectively.
- Provided expert testimony in court proceedings related to enforcement actions taken against violators of laws or regulations.
- Managed caseloads efficiently, ensuring timely resolution of outstanding matters while maintaining a high standard of service delivery.
- Developed strong working relationships with community members, fostering trust and cooperation between the public and law enforcement authorities.
- Assessed potential risks associated with enforcement actions, developing appropriate mitigation strategies to minimize negative outcomes.
- Conducted high-visibility patrols to deter criminal activity and promote public safety within the community.
- Utilized advanced technology tools to streamline information gathering and analysis during investigations, leading to more accurate conclusions and stronger cases for prosecution where appropriate.
- Collaborated with other agencies to address inter-jurisdictional issues, resulting in a safer community.
- Assisted with development of compliance program and played leadership role in transition of compliance oversight model.
- Developed strong understanding of products, services, systems and processes in business and determined applicable policies.
- Worked collaboratively with control executive team on application of laws, regulations and corporate policies and controls to mitigate risk.
- Prepared detailed reports documenting compliance with environmental regulations.
- Trained employees and new officers on ecologically-sound and sustainable operational procedures.
- Investigated and reported on violations of environmental regulations.
Farm Hand
Department of Cultural Affairs
07.2015 - 03.2017
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Led tours for visitors, providing educational insights into sustainable farming practices and promoting community engagement.
- Enhanced farm safety by implementing updated protocols, reducing occurrence of accidents and injuries on farm.
- Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.
- Conducted daily health checks on animals, swiftly identifying and addressing any signs of illness to maintain herd health.
- Assisted in birth of livestock, enhancing farm's productivity and animal well-being with skilled support.
- Rotated animals between grazing areas to provide enough access to food.
- Examined animals for signs of sickness and overall herd health.
- Tracked technical improvements to save on ranch overhead.
- Used time-management strength to cross-train associates to cover more areas without increasing expense.
- Patrolled grazing grounds using ATVs and horses to monitor animals and determine movement, care or health-related needs.
- Cleaned stalls, pens, and equipment using [Type] tools for optimal health of [Type] animals.
Mechanic
Garfield Garage
11.2011 - 02.2015
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
Assistant Farm Manager
Los Holguin Farms
03.2000 - 09.2011
- Hired, trained and supervised seasonal workers engaged in cultivation and harvest.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Completed structural inspections to determine maintenance requirements and organize repairs.
- Maximized operational profits by closely inspecting crops, assessing quality, and identifying problems such as disease or insects.
- Assisted in budget management for optimized farm operations and reduced costs.
- Adjusted production strategies to account for changing factors such as market and weather conditions.
- Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
- Implemented pest control measures to reduce crop damage and maximize production.
- Collaborated with Farm Manager on strategic planning for crop rotation and land use optimization.
- Supervised equipment maintenance schedules, ensuring timely repairs and minimizing downtime during peak seasons.
- Monitored inventory levels of supplies to maintain optimal stock for efficient farm operations.
- Planned schedule for crop rotation, plantings, and harvest.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree - Criminal Justice
New Mexico State University
Las Cruces, NMPolicing
New Mexico Law Enforcement Academy
Santa Fe10.2018
High School Diploma -
Hatch Valley High School
Hatch, NM03.2008
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Data Entry
Problem Resolution
Computer Proficiency
Conflict Resolution
Money handling abilities
Complaint Handling
Complaint resolution
Client Relations
Timeline
Safety Risk and Compliance Director
NMDOH
10.2024 - Current
Customer Service Representative
Gunhers Guns and Ammo
02.2024 - Current
Sierra County Sheriffs Ofice
Sierra County
09.2021 - 09.2023
Marine Enforcement Officer
Energy, Minerals, and Natural Resource Division
03.2016 - 09.2020
Farm Hand
Department of Cultural Affairs
07.2015 - 03.2017
Mechanic
Garfield Garage
11.2011 - 02.2015
Assistant Farm Manager
Los Holguin Farms
03.2000 - 09.2011
No Degree - Criminal Justice
New Mexico State University
Policing
New Mexico Law Enforcement Academy
High School Diploma -
Hatch Valley High School