Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Enrique Ayala

Hialeah ,Florida

Summary

Experienced professional in the service industry, excelling in collaborative roles within fast-paced environments. Proven track record of improving operational efficiency and increasing customer satisfaction. Committed to teamwork and adaptability, with exceptional communication and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Market Leader

Dunkin Donuts
07.2022 - Current
  • Maintained workstation cleanliness, enhancing restaurant efficiency.
  • Collaborated with team to optimize workflow during peak hours, boosting productivity.
  • Trained new crew on food prep techniques and customer interactions.
  • Monitored inventory and assisted in stock management to minimize waste.
  • Resolved customer complaints promptly, ensuring positive experiences and loyalty.
  • Handled orders, prepared meals, and processed payments accurately.
  • Managed cash transactions, ensuring proper cash and credit handling.
  • Restocked workstations and food displays to reduce wait times during busy periods.

Crew Member

Racks.R.Us
08.2023 - 05.2025
  • Managed inventory through regular stock checks for product availability.
  • Collaborated with team to improve workflow and operational efficiency.
  • Maintained cleanliness and organization of work areas for a welcoming environment.
  • Resolved customer inquiries promptly, boosting satisfaction and retention.
  • Coordinated shipments by preparing orders and maintaining documentation.
  • Ensured safety regulation compliance, promoting a secure work environment.
  • Monitored stock levels and initiated reorders to prevent shortages.
  • Handled order fulfillment through accurate pick list generation based on urgency.

Customer Service Representative

Inktel Contact Center Solutions
12.2021 - 05.2022
    • Managed high-volume inbound calls while maintaining professionalism and courtesy.
    • Resolved customer inquiries through effective communication and problem-solving techniques.
    • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
    • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
    • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
    • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
    • Exhibited high energy and professionalism when dealing with clients and staff.
    • Met customer call guidelines for service levels, handle time and productivity.

Education

High school diploma - Digital Media

Hialeah-Miami Lakes Senior High School
Hialeah, FL
06.2021

Skills

  • Proficient in positive communication
  • Effective organizational skills
  • Food safety practices
  • Customer service
  • Efficient transaction processing
  • Demonstrated patience
  • Service-oriented background
  • Effective persuasive communication
  • Accurate cash processing
  • Skilled in Microsoft Word formatting and editing
  • Detail-oriented data management
  • Food service experience
  • Client support
  • Flexible problem-solving
  • Time management
  • Attention to detail
  • Flexible schedule
  • Valid Driver's license
  • Teamwork and collaboration
  • Multitasking and organization

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

English - Expert

Certification

Driver's License

Timeline

Crew Member

Racks.R.Us
08.2023 - 05.2025

Market Leader

Dunkin Donuts
07.2022 - Current

Customer Service Representative

Inktel Contact Center Solutions
12.2021 - 05.2022

High school diploma - Digital Media

Hialeah-Miami Lakes Senior High School

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