Enrique Balderas-Lemus
Austin
Summary
Personable and technically adept with strong foundation in troubleshooting and problem-solving. Possesses knowledge of computer systems and networks, coupled with proficiency in software diagnostics and hardware configuration. Able to deliver impactful solutions and enhance user satisfaction through efficient technical support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Technical Support Analyst Intern
Randolph Brooks Federal Credit Union
San Antonio, TX
05.2026 - 08.2026
- Provided technical support for software applications, ensuring seamless user experiences.
- Diagnosed and resolved hardware and software issues for end-users, enhancing system reliability.
- Managed endpoints and Users through various software(Active Directory, Config Console, DNA client, etc).
- Shadowed other IT departments including: cloud security analyst, Application support, Network engineering.
- Analyzed support tickets to identify trends, contributing to proactive solutions and reduced incidents.
Computer Support Intern
Housing Authority of the City of Austin
Austin, Tx
01.2026 - 05.2026
- Documented user inquiries and solutions, enhancing knowledge base for future reference.
- Provided technical support to end-users, troubleshooting hardware and software issues efficiently.
- Conducted routine maintenance on computers, ensuring timely updates and security compliance.
- Monitored help desk tickets, prioritizing tasks to ensure prompt resolution of issues.
- Boosted team efficiency by assisting in the installation, configuration, and maintenance of computer systems and peripheral devices.
Ienergizer
Customer Game Support
Remote
09.2025 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Fulfillment Associate
Academy Sports + Outdoors
Austin, Tx
01.2025 - 08.2025
- Operated warehouse equipment to efficiently pick, pack, and ship customer orders.
- Maintained accurate inventory through regular stock counts and system updates.
- Collaborated with team members to ensure timely fulfillment of online orders.
- Followed safety protocols while handling merchandise and operating machinery.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
Education
Associate of Science - Information Technology - Specialization CyberSec
Austin Community College
Austin, Texas, TX12-2026
Skills
- Ticketing system proficiency
- Help desk support
- Software installation
- Hardware configuration
- Remote technical support
Affiliations
Capital Idea
Certification
- Google IT Support Professional Certificate - October 2025
Languages
Spanish
Limited Working
Timeline
IT Technical Support Analyst Intern
Randolph Brooks Federal Credit Union
05.2026 - 08.2026
Computer Support Intern
Housing Authority of the City of Austin
01.2026 - 05.2026
Ienergizer
Customer Game Support
09.2025 - 12.2025
Fulfillment Associate
Academy Sports + Outdoors
01.2025 - 08.2025
Associate of Science - Information Technology - Specialization CyberSec
Austin Community College