Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Websites
Timeline
Generic

Enrique Bowman

Dalzell,SC

Summary

Tech-savvy Project Manager well-versed in various aspects of project management and manual QA from inception to completion. Expertise in research, customer service, and quality assurance. Committed to consistently meeting or exceeding expectations.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

Manual QA Tester Intern

Careerist
Miami, FL
06.2023 - 08.2023
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
  • Completed unit and regression tests on software and individual modules.
  • Documented, triaged and managed defects in Jira and worked with developers to facilitate timely resolutions.
  • Created and maintained database of common and known testing defects.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Participated in sprints to verify solutions applied met business requirements appropriately.
  • Verified aspects of integration testing, functional testing and regression testing.
  • Identified quality issues per defined processes and escalated potential quality issues immediately to management.

Customer Service Specialist

Gubagoo
Houston, TX
01.2022 - 03.2022
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Troubleshot shortages and overages to support quality control efforts.
  • Explained benefits, features and recommendations to maximize client retention.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.

Dietary Assistant

St. Luke's
Mountain Home, ID
04.2019 - 02.2020
  • Served specific meals to patients with special dietary needs.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Reported and documented resident changes in consumption or behaviors.
  • Stocked food and other supplies for main kitchen and units.
  • Cleaned and maintained dining room during and after each meal service.
  • Followed dietary procedures in accordance with established policies.
  • Worked closely with team members to update cleaning protocols and increase aide efficiency.
  • Developed and oversaw preparation of specialized diets.

Education

Bachelor of Arts - Public Health

Boise State University
Boise, ID
08.2022

High School Diploma -

Crestwood High School
Sumter, SC
06.2017

Skills

  • Microsoft Office Suite (Excel, Word, Powerpoint)
  • Customer service
  • Interpersonal and written communication
  • Training & development
  • Multitasking
  • Troubleshooting
  • Inventory oversight
  • Project management
  • Trend Research
  • Systems Implementation
  • Budgeting and Forecasting
  • Performance Monitoring
  • Detail Oriented
  • Documentation and Reporting
  • Web and Mobile Application QA
  • Organized and Detail-Oriented
  • Collaborative Team Player
  • Jira
  • Smoke Testing
  • Regression Testing
  • Test Rail
  • Creating Test Cases
  • Creating Bug Reports
  • Bug Triaging
  • Status Codes
  • Black Box Testing

Accomplishments

  • Created a highly effective new program that significantly impacted efficiency and improved operations while in my degree program.
  • Consistently maintained high customer satisfaction ratings during my current freelanced work and in past customer service roles.
  • Graduated high school early.
  • Graduated College with honors.

Certification

  • ID:EA Certificate - 2020
  • Emergency Management Institute: FEMA Certificate - 2021
  • CITI Program: April 2021 - April 2024
  • Verify@: www.citiprogram.org/verify/?w6956dc53-6d82-4568-9768-ebcf0237aaa4-41931383

Timeline

Manual QA Tester Intern

Careerist
06.2023 - 08.2023

Customer Service Specialist

Gubagoo
01.2022 - 03.2022

Dietary Assistant

St. Luke's
04.2019 - 02.2020

Bachelor of Arts - Public Health

Boise State University

High School Diploma -

Crestwood High School

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Enrique Bowman