Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
References
Languages
Timeline
Generic

Enrique Brizuela

Naples,Florida

Summary

Experienced Retail Sales Associate swiftly adapts to new situations, company cultures and work processes. Skillful in promoting current sales, processing transactions, and handling customer complaints. Strong proficiency in POS system operation paired with superior customer service and communication abilities. Hardworking, always willing to assist customers or team members. Keeps floor organized and well-stocked at all times. Backs up team members with unloading merchandise, restocking shelves and displays and cleaning aisles. Motivated retail sales professional absorbs product knowledge to connect customers with merchandise and drive sales. Skills include recovering shelves, implementing resets and building displays. Customer-focused, adaptable and reliable team player.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Comcast
Naples, Florida
10.2023 - Current
  • Developed individual relationships with customers from greeting through post-sale contact
  • Set productive work goals and established priorities in order to meet them
  • Promoted customer loyalty program or store credit card to meet performance targets
  • Utilized POS system to process cash, credit card, and mobile pay transactions
  • Answered customer questions about return and exchange policies.

Sales Associate

T-Mobile
Marco Island, Florida
12.2023 - 07.2024
  • Informed customers of promotions and special offers to increase sales.

Front Desk

Marriot Vacations Worldwide
Marco Island, Florida
12.2022 - 11.2023
  • Supported strict property security, monitoring visitors and restricting access
  • Recommended establishments, set up reservations and coordinated transportation for guests
  • Managed smooth check-outs with polished charge explanations, payment collection and statement preparation
  • Informed safety and security concerns to supervisor
  • Maintained impeccable reservation records, resolving discrepancies with prompt and actionable solutions
  • Updated room inventory in hotel management system regularly.

Front Desk Receptionist

Hilton
Marco Island, Florida
09.2021 - 07.2022
  • Verified guest payment and contact information
  • Served as first point of contact for new visitors
  • Fielded incoming telephone calls to answer questions, direct callers and take messages for staff
  • Collected payments for services and updated accounts to reflect new balances
  • Remained calm, resourceful, and proactive while resolving complex issues
  • Delivered reliable customer service to guests upon arrival
  • Protected confidential guest and business information.

Lead Busser

ICON
Naples, Florida
10.2020 - 08.2021
  • Helped servers by restocking supplies and cleaning up spills
  • Maintained efficiency by keeping warehouse and surrounding areas clean and free of debris
  • Managed dining room cleaning needs, smoothly handling opening, closing, and shift change tasks
  • Prepared front-of-house stations to be presentable and ready for service
  • Restocked supplies and cleaned up spills to assist servers.

Education

GPA: 3 -

Lely High School
Naples, FL

Associate in Arts (A.A.): Radiology -

Keiser University
Naples, FL

Skills

  • Comfortable and confident in relationship with people
  • Adaptable to changes
  • Teamwork
  • Willing to learn new skills
  • Decently comfortable with public speaking
  • Computer proficient
  • Skillful in some Adobe software
  • Office Suite software like Word, PowerPoint and Excel
  • Enjoy playing basketball and other sports
  • Knowledge about the legislative system (Teen court)
  • Excellent communications skills
  • Speak both English and Spanish perfectly
  • Customer Service
  • Display Setup
  • Order Processing
  • Product Knowledge
  • Customer Assistance
  • Sales goal achievement
  • Phone etiquette
  • Stock replenishment
  • Customer service excellence

Accomplishments

Champions For Learning 2016 - Present, Selected as one of 40 eighth grade students (out of 200 applicants) to participate as a Take Stock in Children Scholarship in the four year Champions For Learning Program (9th- 12th grade) participating in: 1) weekly meetings with my Mentor, 2) college prep and career readiness, and; 3) regular workshops and events to focus on employability and soft skills.

Volunteer Experience

Marco Island Yacht Club, Naples, FL

References

Available Upon Request

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Sales Associate

T-Mobile
12.2023 - 07.2024

Retail Sales Associate

Comcast
10.2023 - Current

Front Desk

Marriot Vacations Worldwide
12.2022 - 11.2023

Front Desk Receptionist

Hilton
09.2021 - 07.2022

Lead Busser

ICON
10.2020 - 08.2021

GPA: 3 -

Lely High School

Associate in Arts (A.A.): Radiology -

Keiser University
Enrique Brizuela