Fernando Saldaña
Tucson,United States
Summary
Organized and dependable service professional with over a decade of experience in the food industry, seeking to leverage proven leadership, operational, and customer experience skills. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management.
Overview
8
8
years of professional experience
Work History
Barista Shift Supervisor
Dutch Bros Coffee LLC
05.2020 - Current
- Efficiently manages and delegates tasks in a high-volume service environment, has helped current restaurant rank in the top 20 of Dutch Bros locations for fastest service.
- Boosted sales through the promotion and upselling of seasonal menu items to customers.
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies, while driving customer satisfaction and repeat business.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Successfully trained new hires to pass food handling, safety, and point-of-sales operations to boost knowledge and performance.
Shift Lead Supervisor
MOD Pizza
04.2016 - 04.2019
- Promoted to shift lead manager within 6 months of hire.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Consistently ensured employee and customer safety by enforcing strict adherence to company health protocols and providing regular training in food handling best practices.
- Delegated tasks to staff while maintaining the daily operations of the restaurant. Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
Cybersecurity -
Pima Community College
01.2026
Skills
- Food, beverage, and customer service
- Food safety compliance
- POS system operation and cash handling
- Equipment troubleshooting
- Product sales and promotion
- Time management and multitasking in a high-volume service environment
- Team leadership and collaboration
- Attention to detail
- Training and mentoring
- Conflict mediation and deescalation
- Critical thinking
- Microsoft 365
Languages
English
Spanish
Timeline
Barista Shift Supervisor
Dutch Bros Coffee LLC
05.2020 - Current
Shift Lead Supervisor
MOD Pizza
04.2016 - 04.2019
Cybersecurity -
Pima Community College
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