Enrique Cerda
Harlingen,TX
Summary
Dynamic professional with extensive experience in Order to Cash and Customer Service Management at Delphi Technologies. Proven track record in Business Process Improvement and SAP Sales & Distribution expertise, driving significant operational efficiencies. Skilled in EDI liaison and adept at fostering strong client relationships, ensuring exceptional service delivery and satisfaction.
Overview
32
32
years of professional experience
Work History
Production Control & Logistics
Delphi Technologies - BorgWarner PDS
Reynosa, Tamaulipas
09.2020 - 12.2024
- Responsible for OTC areas such as Customer Service, Order Processing, Warehouse Management, Logistics, ERP (SAP SD) Super User, EDI Liaison, Labeling, Shipping Process, Business Process Owner
- Main responsibilities in 2023-2024 assure new ERP version (SAP = PN1 > EP3) gets implemented and works as expect, responsible of new Customer EDI communication connections based on customer specs (EDIFACT, ANSI-X12, Shipping Container Labels responsible based on customer or legal specs (Customer, AIAG B10 or ODETTE), responsible to implement / incorporate new facilities to existing ERP, train personnel to be proficient on their responsibilities, Business Process and error proof of SAP competencies, Site delivery performance metrics and Customer Score Cards
Business Process Owner
APTIV
Reynosa, Tamaulipas
04.2018 - 08.2020
- Overall responsible to review, correct and/or implement the process that would keep function as automated as possible for OTC areas such as Customer Service, Order Processing, Shipping, Distribution and Transportation (Mostly SAP Shipping and Distribution modules), Customer Orders and Shipping Process performance analysis and Indicators, Problem and Errors analysis and Permanent Corrective Actions Implementation of OTC areas Processes, establish EDI Connections between Customers, 3rd parties and APTIV, through the different established standards (ANSI X12 or EDIFACT) Transfer protocols AS2,HFTPS, SFTP, OFTPS, VAN test settings and maintenance, SAP Trouble Shooter (Power User – SAP Modules SD,MM,PP), Customer Portal’s Maintenance, Shipping Container labels based on Customer specifications or legal AIAG B10 or ODETTE
Business Process Owner
Delphi Electronics & Safety
Reynosa, Tamaulipas
06.2014 - 04.2018
- Responsible to establish and manage OTC areas’ functions processes as automated as possible with minimum human interaction such as Customer Service, Order Processing, Shipping, Distribution and Transportation (Mostly SD functions of SAP ERP), Problem and Errors analysis and Permanent Corrective Actions Implementation of OTC areas’ Processes, EDI Connections between Customers, 3rd parties and DELPHI, through the different established standards (ANSI X12 or EDIFACT) protocol Transfer AS2,HFTPS, SFTP, OFTPS, VAN test settings and maintenance
- Inbound EDI - Forecast report (EDI 830/DELFOR) and JIT–Just in Time Report (EDI 862/ DELJIT) set up
- Inbound EDI – Spot buy and standalone Orders (EDI 850/ORDER)
- Outbound EDI - Advance Shipment Notification Management - ASN (EDI856/DESADV) set up
- Outbound EDI – Invoicing (EDI 810/INVOICE)
- SAP Trouble Shooter (Power User – SAP Modules SD, MM, PP), Customer Portal’s Maintenance and Logics expert
- Customer Shipping Labels development responsible according to customer specifications
Customer Service Supervisor
Delphi
Reynosa, Tamaulipas
08.2006 - 05.2014
- Responsible for the most profitable customer account for the company during this time that comprehend +40 Domestics and non-Domestics GM and affiliates plants managed by 9 senior Customer Service representatives that include Mass Production, Service, Aftermarket, Pilot, Prototype and onetime event Orders, that involves Series or Regular Shipments, Consigment Shipment, KanBan Orders, among others
- Coordinate Production break Points and establish Build out orders, management of claims of obsolescence created by customers’ orders, In Consignment warehouses / material management, Inbound, Outbound, Domestic, International logistics and regulations, Premium Freight transportation management, Customer requirements transfer to ERP / MRP system, Waterfall and allocation analysis expert, Customer Communication and start up, New Customers development and set up
- Establish Daily, Weekly, and Monthly Key Performance Indicators for the area and develops policies for the operations
- Manage the day to day operation and resources to meet and exceed the Goals / Objectives of the operation such as Shipping on Time, Inventory turns, Labor Efficiency and Customer Complaints
- Lead the implementation of Cost Reduction Projects
- Footprint Storage Improvement Strategy
- Estimated annual savings of $75,300
- Consolidation of Orders shipping to the same customer saving $15,500 per year in packaging
Customer Service Supervisor
Delphi
Kokomo, USA
05.2005 - 08.2006
- As a part of a Cost saving program, responsible of coordinate Delphi’s main customer transfer to Reynosa’s facility, it was required to demonstrate responsibility and skills assimilation among all functions, area's main function was to control and process Customer Orders and Logistics, Process mass Production, Series, Consignment, Service, AfterMarket, Prototype, Pilot and Standalone Orders for Produced, Purchased, pass through and direct ship parts for GM domestic and Non-domestic locations that requires heavy Portal's maintenance and collaboration, also some 3rd party transportation Companies
- Most Automotive companies measures suppliers' performance through On-Time deliveries or Portal maintenance performance to award new business, Global production allocations and Customer communications are heavy weight on Automotive Industry
Customer Service Representative
Delphi
Reynosa, Tamaulipas
12.2000 - 05.2005
- Responsible for Non-GM customer accounts mostly European makers such a Mercedes Benz, BMW, VW, SAAB, Volvo among tier one or two and sequencers some with consignment warehouses
- Area's main function was to control and process Customer Orders and Overseas Logistics, most Automotive related Companies requires heavy Portal's maintenance and collaboration, also some 3rd party transportation Companies requires maintenance on its portals, most Automotive companies measures suppliers' performance through On-Time deliveries or Portal performance to award new business, Global production allocations and Customer communications are heavy weight on this responsibility
Account Manager
Grupo Financiero Bancomer BBVA, S.A. de C.V.
Tampico, MX
12.1996 - 12.1998
- Company Overview: Bank and Financial Institution
- Main function was to bring new investors and sale financial products offered by the group, like Pensions and retirements Plans, Personal and Business loans, life and car insurance, Credit Cards, Customer Service, addressing of issues generated by the different group systems like ATMs and operating system
- Bank and Financial Institution
Collection Manager
Aseguradora Mexicana S. A. de C. V.
Tampico, MX
02.1993 - 07.1995
- Company Overview: Auto and Life Insurance Company
- Main function was to control the Sales collection and Insurance validity, as well cancellation of no paid insurance documents, also to control and generate commission payments to sales agents, authorization of indemnification payments for car accidents / persons and to report financial results on Monthly Basis, Communication with customers for near due Payments and new periods along with fanatical reports and monthly results
- Auto and Life Insurance Company
Education
Continuous Improvement - APICS, Six Sigma, Error Proofing and Kaizen techniques
Delphi's Internal Training
Reynosa, Tamps, MX12.2024
M.D. - Industrial Business Administration
Universidad Autónoma De Nuevo León
Monterrey, NL, Mexico05.2005
BBA - Business Administration
Universidad Autónoma De Tamaulipas
Tampico, Tamps, Mexico08.1995
Skills
- Order to cash
- Customer Service Management
- Warehouse, Distribution, & Logistics
- Business Process Improvement
- SAP Sales & Distribution expert
- Electronic Data Interchange (EDI) Liaison
- Shipping Label Specs
- Automotive Manufacturing Environment
Accomplishments
- Ford Q1 certification awarded, 01/01/21, Achieved by improving portal collaboration with accurate information and disputing inaccurate inputs.
- CAT Platinum Status and certification awarded, 01/01/12, Awarded by portal collaboration and increasing Shipping Performance and ASN accuracy (less than 1% of CAT suppliers are awarded with Platinum Certification).
- Warehouse Storage annual savings, 01/01/11, About ~$75K in savings by reducing Footprint Storage by consolidating multiple PNs in the same skid after negotiation with customers.
Training
- Company’s Continuous Internal Training, 2000 – 2024
- APICS, Six Sigma, Error Proofing and Kaizen techniques
Im
ecerda55@hotmail.com, ecerda55
Languages
Spanish
Native/ Bilingual
Timeline
Production Control & Logistics
Delphi Technologies - BorgWarner PDS
09.2020 - 12.2024
Business Process Owner
APTIV
04.2018 - 08.2020
Business Process Owner
Delphi Electronics & Safety
06.2014 - 04.2018
Customer Service Supervisor
Delphi
08.2006 - 05.2014
Customer Service Supervisor
Delphi
05.2005 - 08.2006
Customer Service Representative
Delphi
12.2000 - 05.2005
Account Manager
Grupo Financiero Bancomer BBVA, S.A. de C.V.
12.1996 - 12.1998
Collection Manager
Aseguradora Mexicana S. A. de C. V.
02.1993 - 07.1995
Continuous Improvement - APICS, Six Sigma, Error Proofing and Kaizen techniques
Delphi's Internal Training
M.D. - Industrial Business Administration
Universidad Autónoma De Nuevo León
BBA - Business Administration
Universidad Autónoma De Tamaulipas
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