Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Enrique Conde

El Paso,Texas

Summary

Accomplished in enhancing warehouse operations and customer service, my tenure at Keats Manufacturing refined my expertise in inventory management and forklift operation, alongside fostering adaptability and a positive professional demeanor. Achieved a notable increase in efficiency and customer satisfaction, demonstrating a commitment to excellence and a keen attention to detail.

Overview

5
5
years of professional experience

Work History

Packer/Driver, Warehouse Orders

Keats Manufacturing
El Paso, TX
07.2022 - Current
  • Checked stock levels on a daily basis to ensure availability of items for shipment.
  • Obtained, moved and sorted products and materials.
  • Trained new employees regarding warehouse procedures and standards.
  • Inspected items for damage or defects prior to packing to ensure quality control.
  • Unpacked, verified and recorded incoming merchandise or material.
  • Coordinated with shipping department to schedule pickups and deliveries.
  • Operated machinery for wrapping, boxing, and labeling products.
  • Handled return shipments, repacking products as needed for resale or disposal.
  • Verified labels for appropriate order numbers and item specifications.
  • Wrapped items securely using appropriate packing materials.
  • Packed products in accordance with specified instructions.
  • Weighed or counted items for distribution to conform to company standards.
  • Loaded and unloaded items from machines, carts and dollies.
  • Inspected packages for accuracy and completeness before shipping.
  • Followed detailed packing instructions to meet specific customer requirements.
  • Unloaded and loaded trucks with merchandise for distribution.
  • Accomplished production goals by working with speed and accuracy.

Customer Service Representative

Atento
San Antonio, TX
11.2021 - 06.2022
  • Answered customer inquiries via phone, email, and chat.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Developed positive relationships with customers through friendly interactions.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Updated databases with new and modified customer data.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Warehouse Forklift Operator

Costa Solutions
San Antonio, TX
07.2021 - 10.2021
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Estimated weights, heights, and centers of balance to make precise placements.
  • Performed daily equipment checks to verify proper operation and minimize downtime.
  • Inspected material handling equipment for defects prior to use.
  • Relocated goods from dock area to appropriate storage locations.
  • Collaborated with team members to streamline warehouse operations and increase productivity.
  • Operated forklift to transport goods throughout warehouse.
  • Loaded or unloaded shipments on trucks.
  • Inspected product load for accuracy to foster timely and complete delivery.
  • Completed daily logs for recordkeeping.

Overnight Stocker and Receiver

Lowe's
El Paso, TX
11.2020 - 05.2021
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Operated forklift or other machinery safely to move large quantities of merchandise as needed.
  • Demonstrated great teamwork skills with staff members involved in production and transport.

Team Member

Smoothie King
San Antonio, TX
08.2019 - 11.2020
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Monitored expiration dates on food items for freshness assurance.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained positive working relationship with fellow staff and management.
  • Operated cash registers to process payments from customers.
  • Assisted customers with product selection and ordering process.

Education

High School Diploma -

Montwood High School
El Paso, TX
05-2019

Skills

  • Warehouse safety
  • Forklift operation
  • Machine operation
  • Material sort
  • Food safety regulations
  • Inventory management
  • Shipping/Shipments
  • Safety protocols
  • Material handling
  • Product inspection
  • Adaptability and flexibility
  • Positive and professional
  • Customer satisfaction
  • Up-selling techniques
  • Attention to detail
  • Cash management
  • POS system operation
  • Patience and composure
  • Time management
  • Multitasking and organization
  • Merchandise restocking

Languages

Spanish
Professional

Timeline

Packer/Driver, Warehouse Orders

Keats Manufacturing
07.2022 - Current

Customer Service Representative

Atento
11.2021 - 06.2022

Warehouse Forklift Operator

Costa Solutions
07.2021 - 10.2021

Overnight Stocker and Receiver

Lowe's
11.2020 - 05.2021

Team Member

Smoothie King
08.2019 - 11.2020

High School Diploma -

Montwood High School

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Enrique Conde